EHR Specialist II

Overview

Position Title: EHR Specialist II

Program/Dept: Information Technology

Reports to: Senior Director of IT

Classification: Regular, Full-Time, Exempt

Salary Range: $75,000- $87,358 & Benefits (Salary range may vary based on geographic location.)

Location: Remote

About Us
:
Caminar is a leading behavioral health organization that supports thousands of youths and adults across multiple counties in Northern California and the San Francisco Bay Area. With decades of experience since our founding in 1964, we provide comprehensive mental health and substance use treatment, and wrap-around services, delivered through evidence-based, whole-person care. Caminar s vision is to be a beacon of safety, compassion, and fulfillment, supporting all those in our communities who need it most.

Our mission is to build strength and stability through comprehensive mental health and substance use treatment delivered through evidence-based, whole-person care. Caminar values diversity. People of all races, ethnicities, countries of origin, faiths, abilities, sexual orientations, and gender identities are welcome here. To learn more, please visit (Use the "Apply for this Job" box below)..

Position Summary: The EHR Implementation Specialist collaborates with the IT Director to sustain the ongoing operation of the Electronic Health Record.

Essential Duties & Responsibilities:

• Set up New Hire EHR profiles and manage user changes
• Setup LMS courses
• Setup user profiles in OQ Analyst
• Setup Credible profiles in Caminar and TRN domains
• Manage and track user Credentialing profiles
• Determine LMS course completions and give access to the Caminar domain

• Manage User Terminations and LOA:
  Remove EHR access to Caminar and TRN domains
• Remove user profiles in OQ Analyst
• Remove user from Vivantio

• Manage Medical User’s Needs: eRx token setup and renewal; eLab setup and problem resolutions

• Form Development and Documentation:
  Contribute to the design and maintenance of forms
• Collaborate in the development of User Guides, Knowledge Base articles, and training materials
• Create and revise reports and forms for Clinical Staff, Administrative Staff, and Management using EHR reporting tools
• Create and revise County and Agency forms that meet county specifications and agency requirements

• Task Ticket Resolution:
  Provide ongoing support to staff regarding issues with the EHR software, including processing user requests through the EHR ticketing system and user account maintenance
• Meet deadlines and effectively prioritize projects and objectives for self and staff by meeting Service Level Agreements within the Vivantio ticketing system
• Coordinate with Credible to resolve software issues

• Attend training events and staff meetings as assigned
• Manage Client Portal development and use
• Become a subject matter expert on all aspects of the EHR and how it can be leveraged by staff
• Work with the EHR Manager to develop and maintain administrative and clinical workflows
• Become familiar with regional workflows in order to provide company-wide support
• Provide ad-hoc training when necessary
• Actively participate in EHR-related projects
• Attend Credible User Group meetings
• Run monthly QA and Credential Attachment reports. Coordinate resolutions with team leads
• Collaborate with Clinical Supervisors and staff to continuously improve processes that utilize the EHR system
• Ensure that the EHR works in accordance with State and County regulations

• Must have excellent computer skills, including extensive work with Microsoft Office (Word, Excel, Publisher, et cetera)
• Minimum: 2 years of hands-on EHR experience
• Problem solving: identifies and resolves problems in a timely manner and analyzes information skillfully
• Customer Service: manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service
• Oral communication: speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings
• Quality management: looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Planning/organizing: prioritizes and plans work activities, uses time efficiently,…