Associate Program Manager

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And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are seeking a highly organized and proactive Associate Program Manager to support the Demand Generation organization s role combines program and project management responsibilities with operational support to ensure the Demand Generation function runs smoothly. The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities and is motivated by enabling a high-impact marketing team to achieve its goals.

You will be a trusted partner to the VP and leadership team—coordinating projects, tracking deliverables and ensuring effective communication and alignment across stakeholders.

Please note:
This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday).

• Program & Project Coordination:
  Manage timelines, deliverables, and work streams for key Demand Generation initiatives.
• Cross-functional collaboration:
  
  Partner with teams to coordinate inputs for campaigns, events, and operational projects.
• Visibility and tracking:
  Create and maintain project trackers, dashboards, and status reports to provide visibility on progress, risks, and dependencies.
• Action item follow-through:
  Track and drive follow-through on action items from leadership meetings.
• Process improvement:
  Identify process gaps and recommend ways to improve efficiency and coordination.
• Leadership & Operational Support:
  Optimize scheduling and time allocation for the VP of Demand Generation to balance strategic priorities.
• Preparation:
  Prepare agendas, briefing materials, and presentations for leadership and cross-functional meetings.
• Stakeholder liaison:
  Serve as a liaison with internal and external stakeholders, ensuring timely information flow.
• Travel, Events & Logistics:
  Coordinate domestic and international travel arrangements.
• Meeting and event support:
  Support planning and execution of team meetings, workshops, and offsites.
• Finance and documentation:
  Manage expense reports, budget tracking, and operational documentation.

• 3-5+ years of experience as a Program Coordinator, Project Manager, or in a similar operational support role.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Slides, Calendar) and project management tools (Asana, Trello, Smartsheet, or equivalent).
• Excellent written and verbal communication skills.
• Experience in marketing, sales, or technology industry is a plus.

Personal Attributes

• Proactive and resourceful — anticipates needs and takes initiative.
• Strong attention to detail with a focus on quality execution.
• Collaborative and professional, able to partner with senior stakeholders.
• Adaptable and calm under pressure in a dynamic, fast-paced environment.
• Growth mindset — eager to expand skills in program and project management.

Please note:
This is a hybrid role that will be based in San Mateo, CA and requires an…