Workplace Lead

Overview

Freshworks is seeking a well-seasoned Workplace Experience Lead to support our San Mateo headquarters. This role is all about elevating the workplace experience by bringing energy and creativity to the office while serving as a friendly go-to for employees and visitors. The Workplace Experience Lead is key to keeping our offices running smoothly while creating a standout experience for our employees.

The ideal candidate is organized and detail-oriented with a natural ability to make people feel welcomed and supported in the office. You thrive in a fast-paced environment, excel at multitasking, and execute administrative and facilities tasks with accuracy and efficiency. In this role, you will help cultivate a healthy, inclusive, and engaging workplace for Freshworks employees. This role reports directly to the Senior Manager of Workplace Management and is based on-site, requiring five days per week in the office.

Note: This position is hybrid and based in San Mateo, CA with in-office presence five days per week (Monday – Friday).

Workplace Experience & Culture

• Own the front desk experience by greeting visitors and team members with warmth, professionalism, and care.
• Plan monthly curated experiences and company-sponsored events to foster culture.
• Gather feedback and launch ideas to continuously innovate the workplace experience.
• Partner with HR to ensure every new hire feels welcomed and supported on their first day.
• Coordinate SWAG programs and branded moments that employees genuinely appreciate.

Workplace Strategy & Relationship Management

• Build strong partnerships with internal teams, vendors, and property management.
• Serve as a trusted go-to for employee needs, questions, and office support.
• Collaborate with internal teams and external vendors.
• Play a hands-on role in space planning and office expansion projects to support growing footprint.
• Own the office budget across meals, snacks, events, and vendors.
• Manage the PO process and vendor onboarding from start to finish.

Workplace Operations

• Proactively resolve day-to-day office issues and track trends to drive ongoing improvements.
• Support a comfortable and well-maintained workplace by managing janitorial and maintenance work orders as needed.
• Manage office and kitchen inventory to keep things running smoothly.
• Work alongside workplace technology (room booking, AV, visitor systems, ticketing tools).
• Help maintain a safe and secure environment by following building safety procedures and alerting the appropriate contacts when necessary.
• Keep team documentation and shared drives clean and organized.

Qualifications

• A bachelor’s degree with a minimum of four years experience supporting office operations and employee engagement in a high-energy, fast-paced workplace.
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent interpersonal, communication, and customer service skills, with a flexible and positive attitude.
• Strong technical proficiency, including advanced knowledge of Google Workspace, Slack, Microsoft Office, Netsuite (or similar procurement platform).
• Hands-on mindset with a willingness to take on tasks of all sizes.
• First Aid/CPR training is a plus.

Additional Information

The hourly pay range for this position is $59.30 - $73.25. Compensation is based on location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple benefits including dental, medical, vision, disability and life insurances;
Equity + ESPP; flexible PTO; commuter benefits; wellness benefits; and adoption and parental leave benefits.

At Freshworks, we foster an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to equal opportunity and believe diversity in the workplace boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.