Team Lead, Restaurant​/Food Service

This role is for a true front‑of‑house leader, someone who sets the tone, owns the floor, and works in lockstep with the kitchen to deliver a seamless guest experience. We’re looking for a confident, hands‑on team lead who understands that great service starts with strong communication, accountability, and mutual respect across departments.

• Create a welcoming, polished environment by leading guest interactions and service standards.
• Address guest concerns quickly, professionally, and with a solutions‑focused mindset.
• Ensure consistency in service, pacing, and presentation throughout each shift.

• Lead, coach, and support café associates including baristas, servers, and cashiers.
• Set clear expectations, hold the team accountable, and lead by example during service.
• Train new hires on service standards, POS systems, and café procedures.
• Partner with management on scheduling to ensure proper coverage and smooth shifts.

• Execute and verify opening, mid‑shift, and closing procedures using checklists.
• Maintain cleanliness, organization, and flow in all front‑of‑house areas.
• Monitor FOH inventory and communicate proactively with the kitchen and leadership team to ensure readiness and efficiency.

• Manage cash handling, till balances, and daily sales reporting accurately.
• Drive sales through menu knowledge, upselling, and guest engagement.
• Uphold all health, safety, and sanitation standards without exception.

• Experience:
  
  3+ years in a café, restaurant, or hospitality setting, including at least 1 year in a leadership or supervisory role.
>

Leadership

Skills:

Strong communicator with the ability to motivate, correct, and develop team members.
• Operational
  
  Skills:
  
  Comfortable with POS systems, cash handling, and shift management.
• Knowledge Base:
  Solid understanding of food safety, service standards, and hospitality best practices.

• Fast‑paced café setting with active, on‑your‑feet leadership.
• Ability to stand for extended periods and lift up to 25 lbs as needed.
• Flexible schedule including mornings, weekends, and holidays.