Police Dispatcher-Clerk

Overview

The San Marino Police Department is looking for an effective communicator and a motivated individual to join our team of professionals in handling emergency and non-emergency calls for the city of San Marino. The ideal candidate will have strong multi-tasking skills and the ability to remain calm during stressful situations. The successful candidate will provide excellent customer service to both external and internal customers.

Police Dispatchers currently work a 3/12 schedule that includes nights, weekends and holidays.

If you are interested in joining a team that is motivated by public service and committed to delivering the highest level of public safety, apply today!

Under supervision, the Police Dispatcher/Clerk performs general duties related to the operation of a communications center that receives incoming calls for emergency and non-emergency police and fire assistance; dispatches required equipment and personnel; receives and transmits teletypes for related computer systems; operates a variety of communications equipment including radio, telephone, and computer systems; completes and maintains a variety of police records.

The duties, skills, and demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential duties, skills, and demands.

Duties

• Receive emergency and non-emergency calls for service, determine nature and location of call; determine priority of calls, and dispatch units accordingly; keep track of police unit locations and status.
• Obtain and record all necessary information to transmit to the appropriate safety personnel; use radio equipment or other means of communication to dispatch appropriate personnel and equipment.
• Receives and transfers, if necessary, 911 system emergency calls for service.
• Receives and transfers text to 911 calls for service.
• Monitors building video surveillance cameras.
• Maintains communication with field units, watch commanders, staff and support personnel; monitors voice radio and teletype system communication involving surrounding agencies.
• Transmit messages over radio using law enforcement radio codes.
• Record messages or relay requests to appropriate persons/agencies.
• Maintain a variety of police records including, but not limited to, radio logs, daily activity bulletins and case logs of sequentially numbered crime and incident reports occurring during a given time period.
• Transmit and receive teletype information.
• Enters, maintains, retrieves and interprets data in police department computer systems (e.g. Computer Aided Dispatch and Records Management System).
• Transmits and inquires via CLETS, DOJ, National Crime Information Center, and FBI databases.
• Data entry of citations.
• Receive payment for police services.
• Performs fingerprinting for the general public.
• Creates invoices for house watch requests.
• Prepares monthly transmittal of cash and credit card receipts.
• Distributes documents to employees and /or agencies.
• Assist members of the public at the Police Department reception desk.

Knowledge of:
The organization, functions, and responsibilities of the Police Department;
Operations, services, and activities of a public safety telecommunications and dispatch center;
Operational characteristics of public safety communications equipment including computer aided dispatch systems and multi-channel radio systems;
Law enforcement and emergency service procedures for responding to and handling reported incidents;
Techniques of questioning for both emergency and non-emergency calls;
Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service;
Radio codes currently used by the Police Department;
Functions of the Police Department and other City departments;
Geographic features and locations within the area served;
Pertinent federal, state, and local laws, codes, and regulations;
Methods and techniques of telephone etiquette and conflict resolution;
Principles and procedures of police recordkeeping, security and dissemination;
Police Department forms and procedures, particularly those used for crime reports;
Correct English usage, spelling, grammar, punctuation and basic mathematics;
Familiarity with standard office procedures, methods, and equipment including computers and applicable software.

Skills and Demands
:
Communicate clearly and distinctly using proper English pronunciation and grammar.

• Learn and retain the geographic deployment of the police patrol units; analyze and interpret maps.
• Analyze problems and rationally and calmly take appropriate action according to policies and procedures of the police department.
• Establish priorities during emergency situations; react calmly and effectively to emergency situations.
• Operate a variety of office equipment including a computer,…