Sales Support Associate II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

• Greeting the customer with a smile, eye contact and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‑ons and sell gift cards
• Maintain cash and POS media accurately in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and providing a reason to return
• Represent Coach brand appropriately

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organise and clean stock room daily; include offsite / remote warehouse as applicable
• Shift/organise product in the stockroom; react to sell‑through and make room for new product
• Manage stock levels/product ownership in back‑of‑house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

• Regularly analyse sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, colour and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management, when needed
• Upkeep housekeeping standards

• Drive For Results
  :
  Can be counted on to exceed goals successfully. Consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
• Customer Focus
  :
  Dedicated to meeting the expectations and requirements of internal and external customers. Uses first‑hand customer information for improvements in products and services. Establishes effective relationships and gains trust and respect.
• Creativity
  :
  Produces many new and unique ideas, easily connecting unrelated notions, and is viewed as original and value‑added in brainstorming settings.
• Interpersonal Savvy
  :
  Relates well to all kinds of people, inside and outside the organization, building rapport, constructive relationships, diplomatically handling high‑tension situations.
• Learning on The Fly
  :
  Learns quickly when facing new problems. Relentless and versatile learner, open to change, analyses success and failure for improvement, enjoys unfamiliar tasks, grasps underlying structure quickly.
• Perseverance
  :
  Pursues everything with energy, drive, and a need to finish; seldom gives up before completing tasks.
• Dealing with Ambiguity
  :
  Effectively copes with change, shifts gears comfortably, decides to act without a complete picture, and handles risk and uncertainty without upset.

• Experience
  : 1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Current…