Scheduler​/Transportation

Join the Team Voted Best Place to Work in North County!

Why Work for Gary and Mary West PACE?

Because you're looking for more than just a job — you want work/life balance and the opportunity to make a meaningful impact in the lives of North County seniors and their families.

At Gary and Mary West PACE, we support your personal and professional well-being with:

• Generous pay and a comprehensive benefits package focused on your health and wellness.
• 11 paid holidays, 13 days of PTO, and 5 days of sick time.
• A 5% employer match to our 403(b) retirement plan.
• No on-call time — because your time matters.

We invest in our team with an annual education allowance and a commitment to professional growth, helping you expand your skills and advance your career.

You'll thrive in a supportive, mission-driven culture where collaboration feels like family. As part of our multi-disciplinary team, your voice is heard, and your work is truly valued.

Join us and do your best work — because here, your contribution matters.

Philanthropists Gary and Mary West founded West Health with the mission of enabling seniors to successfully age in place with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life, and independence. The Gary and Mary West PACE (Program of All-inclusive Care for the Elderly), affiliated with West Health ((Use the "Apply for this Job" box below).), is a non-profit that delivers medical, social, and behavioral services to the frail elderly in North County of San Diego.

This PACE center is entrepreneurial in nature and focuses on innovations and bringing new processes to the traditional PACE environment.

We're looking for passionate healthcare providers who want to be part of a team dedicated to enabling seniors to live in their communities as independently as possible by providing compassionate, comprehensive health and supportive care.

Under supervision of the Medical Director, the PACE Physician provides assessment, planning, primary care, and continuous medical coverage to PACE participants in an interdisciplinary team environment and in accordance with Gary and Mary West PACE standards.

Responsible for managing and maintaining comprehensive transportation schedules to ensure timely and efficient travel for PACE participants based on their healthcare needs. Participates as a member of the Interdisciplinary Team (IDT) and acts as a key liaison between participants, caregivers, internal departments, and external transportation vendors to support uninterrupted, high-quality care.

• In conjunction with the contracted transportation vendor, develop and maintain participant transportation schedules in alignment with care needs and appointments.
• Coordinate with interdisciplinary team (IDT) members to ensure smooth scheduling and care delivery.
• Manage all transportation requests, including center visits, external appointments, and dialysis.
• Input and track return visits, semi-annual assessments, cancellations, and changes.
• Serve as the central point of contact for families and care teams regarding transportation logistics.
• Work with vendors to arrange appropriate transportation, obtain usage data, and resolve scheduling issues.
• Utilize transportation software to provide real-time updates and estimated times of arrival.
• Perform reminder calls and document interactions in participants' electronic health records (EHR) according to PACE regulations.
• Ensure transportation services are promptly removed for disenrolled or deceased participants.
• Support leadership with transportation reports and data analysis.
• Educate participants on transportation processes and confirm upcoming appointments.
• Monitor and resolve scheduling conflicts to prevent double-booking or overlaps.
• Distribute schedules and other necessary information to the appropriate staff and/or participant.
• Interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties.
• Adhere to and support the center's policies, practices, and procedures. Maintain strict participant confidentiality and adhere to all…