Success Coach, Office of Success Coaching

Overview

Job Overview
Under the general direction of the Director of the Office of Success Coaching, the Success Coach will play a critical role in the support and retention of first year students s position utilizes a case management approach to serve students and extend personalized and proactive retention strategies via academic, financial, and personal development. In consultation with the Director, this position identifies student needs and develops strategies and interventions to support students.

Success Coaches serve as the point of contact for their specific caseload of students and provide guidance on academic planning, general education requirements, campus resources, retention, involvement strategies, and more. Each Success Coach serves on a planning team within the Office of Success Coaching such as
1) program/event planning;
2) student communication plan;
3) onboarding, training, and development;
4) operations;
5) campus visibility/partnership. In collaboration with the Director, the Success Coach represents the Office of Success Coaching and CSUSM at related meetings and serves as a resource to university staff, faculty, parents, CSU Chancellors Office, and community leaders by cultivating and maintaining relationships and partnerships.

Position Summary
Success Coach (Student Services Professional II)

This is a full-time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.

For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.

• Serve as the point of contact for a caseload of students and provide guidance on academic planning, general education requirements, campus resources, retention, involvement strategies, and more.
• Utilize a case management approach to identify student needs and develop strategies and interventions to support students.
• Collaborate with the Director on planning teams within the Office of Success Coaching (program/event planning; student communication plan; onboarding, training and development; operations; campus visibility/partnership).
• Represent the Office of Success Coaching and CSUSM at related meetings and cultivate/maintain relationships with university staff, faculty, parents, CSU Chancellor’s Office, and community leaders.

• Anticipated Hiring Salary Range: $5,083 per month
• CSU Classification Salary Range: $5,083 - $7,228 per month
• Salary is commensurate with the background and experience of the individual selected.
• This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
• A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package.

A mid-size university located in San Diego's vibrant North County, CSUSM is dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.

Cutting-edge research meets hands-on application at our campus and in the real world.

This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on February 15, 2026.

Application requires answers to supplemental questions.

Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act…