Operations Supervisor

Job Description

Operations Manager

City of San Luis Obispo, CA

Full Time (on site 5 days/week)

College Degree preferred but not required

Commensurate with Experience

*** This opportunity is contingent upon the successful award of a contract***

Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full‑time Operations Manager with a minimum of 3–5 years of experience in their area of expertise or in the transportation or logistics sector. The Operations Manager will assist with directing and coordinating all activities of the location to obtain optimum efficiency and economy of operations.

The Operations Manager will interface with drivers and dispatch personnel on a daily basis to coordinate all phases of operations. The ideal candidate will have worked in the transit sector with a range of supervisory roles in their field of expertise, demonstrate excellence in budget development and management and demonstrate a management approach that is growth‑oriented and forward‑thinking. The incumbent will report to the General Manager.

• Interface with both customers and Coach USA staff (dispatchers/drivers)
• Must be knowledgeable of all gates and routes
• Manage the operations team ensuring on‑time departures and making sure every route is covered
• Oversee the activities of the road supervisor and assist with the oversight of operators
• Interact with dispatching, deploying extra board drivers and standby resources as needed to ensure service coverage
• Promote a culture of safety and customer service daily
• Ensure employees are following proper policies and procedures
• Responsible for maintaining operational budgetary requirements and applies solid business principles
• Review all logs and paperwork daily turned in by drivers to ensure pay and billing data is complete and accurate
• Audit all operational documentation, including work tickets against dispatch day sheet/schedule
• Review and adjust schedules to assure efficiency and vehicle and operator availability
• Assign operators and vehicles to routes and schedules, coordinating last‑minute changes accordingly
• Forward safety items to Maintenance Department
• Recommend and process disciplinary action, when appropriate, to General Manager
• Respond to customer problems and complaints; take action or coordinate with appropriately to provide a solution

• Strong written and verbal communication skills
• Must be self‑motivated
• Ability to demonstrate problem‑solving and decision‑making skills
• Ability to lead and work independently as well as in a group environment
• Applicable computer experience and skills
• Must have ability to determine vehicle travel path to ensure safe and timely transportation of passengers
• Must have ability to evaluate and determine proper action in situations that may pose a safety risk
• Must have ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
• Must have ability to learn, understand and follow all public transit routes/schedules
• Ability to work in a fast‑paced, ever‑changing environment
• CDL preferred but not required

Interested candidates can apply chusa.jobs

Please limit resumes to two pages and provide your availability to start if selected.

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.