Account Manager

About the Company

Hayward Lumber has been a family‑owned lumberyard for 100 years. This company provides full‑service lumberyards, hardware stores, and window, door and cabinet design centers.

Hayward Lumber values every employee. Average tenure is over 10 years and employees are encouraged to learn, grow and prosper.

We are seeking a motivated and results‑driven Account Manager to join our dynamic team. The Account Manager will manage and grow a portfolio of existing accounts, building strong relationships with new and existing customers.

• Manage and grow sales and margin for assigned accounts, ensuring client satisfaction and retention.
• Proactively maintain accurate sales quote and order pipelines in Bis Track.
• Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Identify opportunities to expand business within the assigned accounts by understanding customer needs and offering relevant solutions.
• Proactively pursue cross‑selling and upselling opportunities to meet sales targets.
• Conduct regular account reviews and site visits to understand customer operations and challenges.
• Collaborate with internal teams to develop account strategies and implement solutions tailored to customer goals.
• Stay informed about industry trends, market conditions, and competitor activities to provide valuable insights to clients.
• Track account performance and maintain accurate records in the ERP system.
• Prepare and deliver account performance reports, including forecasts and progress updates.
• Follow up on outstanding payments when customers fall out of collection terms.

• Proven experience in account management, sales, or a related field, preferably within the lumber or building materials industry.
• Excellent interpersonal and communication skills with the ability to build and nurture relationships.
• Strong organizational and time‑management skills, with the ability to manage multiple accounts and priorities effectively.
• Results‑oriented mindset with a demonstrated ability to meet or exceed sales targets.
• Proficiency in CRM software and Microsoft Office Suite.
• Valid driver’s license and ability to travel to client sites as needed.
• Knowledge of lumber, building materials, or construction industry practices.
• Experience with market analysis and strategic account planning.

Hayward Lumber provides a competitive compensation structure and a comprehensive benefits package including medical, dental, vision, life insurance, 401(k), and paid time off (vacation, holiday, sick leave).

Hayward Lumber is an equal opportunity employer. Applications are evaluated solely on qualifications. Hayward Lumber will recruit and select applicants for employment on the basis of their qualifications.

All applicants are required to comply with all company requirements and governmental hiring practices. The company is a drug‑free employer.