Assistant Manager - San Luis Obispo

San Luis Obispo, California, United States

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, supporting fair trade sourcing and sustainable communities across Canada and the US.

• A fun and funky store atmosphere that encourages individuality
• A 50% discount off all products for employees
• An unconventional retail structure that supports entrepreneurial spirit
• Opportunities for growth from within the company

• Collaborate with the team to exceed daily sales goals and provide an inclusive customer experience
• Educate customers and staff on brand values and position on ethical buying, animal testing, vegetarianism, handmade products, and eco‑friendly packaging
• Build product knowledge through constant learning and provide informed product recommendations
• Demonstrate strong business acumen by managing metrics, budgets, and reports to impact profitability
• Lead fearlessly by supporting the team on the sales floor, answering questions, removing obstacles, and motivating sales success
• Grow talent by owning personal development, seeking feedback, and coaching the team by example
• Be real by supporting team needs and adapting to business needs
• Live with purpose by engaging the team to inspire motivation and build strong peer and customer relationships connected to brand values
• Recruit and select top‑performing staff by actively networking, hiring, and succession planning within the market
• Develop staff engagement, retention, performance, and DEIB practices in partnership with the manager

Required

• 1–3 years of retail management or supervisory experience
• Excellent listening and communication skills
• Strong analytical, critical thinking, and troubleshooting abilities
• Excellent organization and time‑management skills
• Strong customer service, supervisory, and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours, including holidays, evenings, and weekends

Preferred

• Experience with consultation‑based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel, Microsoft Office, and adaptable to other systems
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

$21.68 - $21.68 USD

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