Student Manager - Pro Shop

Definition and Purpose

Under the supervision of the Coordinator I - Recreational Sports, the student manager for Pro Shop is responsible for managing the Pro Shop daily operations and staffing. This position supervises a staff of 10 to 20 and works closely with the recreational sports leadership team. This position requires effective communication with staff and participants regarding programs, services, policies, and emergency response.

In order to maximize the student manager's personal development and ensure that their experience with ASI is broad based, incumbents will be assigned additional responsibilities beyond their specific program or staff area.

ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally, they will work productively as individuals and in groups while communicating effectively.

• Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units
• Exhibit a developed sense of critical thinking, conflict management and problem-solving skills.
• Ability to efficiently manage multiple tasks simultaneously.
• Ability to stay focused while working in a high-volume, fast-paced environment.
• Ability to be flexible and adapt to change.
• Ability to work cooperatively with others or independently, as the situation requires.
• Ability to empathize and connect with others in an appropriate manner.
• Ability to handle confidential information according to ASI policies and procedures.
• Excellent oral and written communication skills.
• Confidence to take risks and explore new ideas.
• Display a high level of attention to detail.
• Experience in developing and conducting assessments, reporting, and analyzing results.
• Confidence to supervise peers.
• Knowledge of Windows based computer systems (Microsoft Office).
• Awareness of safety and risk-management procedures.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.
• Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.

• Supervise, schedule, and manage daily operations for staff of 10 to 20 student employees.
• Assist in developing and conducting annual performance evaluations.
• Train employees in essential duties, customer service and risk management.
• Initiate and/or manage staff coaching, discipline and feedback for staff area.
• Participate in leadership development training with immediate supervisor and student manager leadership team.
• Complete weekly administrative duties, including but not limited to service requests, developing agendas, and conducting regular staff meetings.

• Abide by and enforce all ASI and campus security regulations regarding confidential and private information.
• Effectively manage applicable internal and external communication outlets.
• Ensure all area manuals, procedures and resources are accurate and easily available to staff.
• Display awareness of all ASI and staff area policies; enforce policies as necessary.
• Maintain the integrity of the ASI philosophy and brand.
• Produce regular reports, reviews, and assessments of staff area.
• Exhibit punctuality and dependability by maintaining a consistent work schedule.
• Serve as an information source of Recreational Sports and ASI programs and services.
• Maintain professionalism in the workplace including but not limited to attire, behavior, and language.
• Maintain familiarity with emergency response protocol.
• Attend all meetings, workshops, and retreats.
• Provide quality customer service to all staff and customers.
• Maintain a positive work environment through interaction with staff, peers, and superiors.
• Demonstrate understanding of effective and efficient resource management.
• Demonstrate understanding and competency of specific technological resources used by staff area.

• Provide excellent customer service to participants, visitors, and guests.
• Establish and maintain a welcoming and inclusive environment for members and co-workers.
• Display understanding and ability to perform all Pro Shop responsibilities including daily operations, resale, towel service, lost and found, abandoned items, equipment checkout, fitness and racquetball reservations, and equipment inventory.
• Oversee all aspects of Pro Shop operations including resale, informal equipment, and reservation processes.
• Oversee and manage late & damaged equipment procedures.
• Ensure all forms, lost and found, and equipment checkout procedures are accurate and up to date.
• Oversee and perform all cash handling duties and accounting processes with accuracy and integrity.
• Enforce policies and guidelines regarding equipment checkout,…