Student Manager - Facility Supervisor; Recreational Sports

Overview

Definition and Purpose — Under the supervision of the Assistant Coordinator - Facility Operations (Recreation Center) Temporary, the student manager for Recreational Sports Facilities is responsible for managing the Facility Supervisors. This position supervises a staff of 40 to 50 and works closely with the recreational sports leadership team. This position requires effective communication with staff and participants regarding programs, services, policies, and emergency response.

• Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units.
• Exhibit a developed sense of critical thinking, conflict management and problem-solving skills.
• Ability to efficiently manage multiple tasks simultaneously.
• Ability to stay focused while working in a high-volume, fast-paced environment.
• Ability to be flexible and adapt to change.
• Ability to work cooperatively with others or independently, as the situation requires.
• Ability to work with diverse populations and those with special limitations or needs.
• Ability to empathize and connect with others in an appropriate manner.
• Ability to handle confidential information according to ASI policies and procedures.
• Excellent oral and written communication skills.
• Confidence to take risks and explore new ideas.
• Display a high level of attention to detail.
• Experience in developing and conducting assessments, reporting and analyzing results.
• Confidence to supervise peers.
• Knowledge of Windows based computer systems (Microsoft Office).
• Awareness of safety and risk-management procedures.

• Supervise, schedule and manage daily operations for staff of 40 to 50 student employees.
• Assist in developing and conducting annual performance evaluations.
• Train employees in essential duties, customer service and risk management.
• Initiate and/or manage staff coaching, discipline and feedback for staff area.
• Participate in leadership development training with immediate supervisor and student manager leadership team.
• Complete weekly administrative duties, including but not limited to service requests, developing agendas and conducting regular staff meetings.

• Abide by and enforce all ASI and campus security regulations regarding confidential and private information.
• Effectively manage applicable internal and external communication outlets.
• Ensure all area manuals, procedures and resources are accurate and easily available to staff.
• Display awareness of all ASI and staff area policies; enforce policies as necessary.
• Maintain the integrity of the ASI philosophy and brand.
• Produce regular reports, reviews, and assessments of staff area.
• Exhibit punctuality and dependability by maintaining a consistent work schedule.
• Serve as an information source of Recreational Sports, Sports Complex, Doerr Field, ASI programs and services.
• Maintain professionalism in the workplace including but not limited to attire, behavior, and language.
• Maintain familiarity with emergency response protocol.
• Attend all meetings, workshops, and retreats.
• Provide quality customer service to all staff and customers.
• Maintain a positive work environment through interaction with staff, peers and superiors.
• Demonstrate an understanding of effective and efficient resource management.
• Demonstrate understanding and competency of specific technological resources used by staff area.

• Ability to obtain First Aid and CPR/AED certification from an approved agency upon hire.
• Previous facility security experience preferred
• Previous experience working in a gym, weight room facility, or sports complex.
• Capable of communicating policies and standards of conduct to effectively express expectations and problems to customers, students and employees participating in the facility.
• Assume responsibility for all aspects of ASI Recreational Sports, Sports Complex, and Doerr Field operations in the absence of full time staff
• Ensure safe and responsible operation of Recreation Center, Sports Complex, and Doerr Field at all times
• Administer safety audits for the Facility Supervisors
• Assist Facility Supervisors in…