Patient Services Associate II

Overview

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

• Manage phone customer service, distribute communications, and handle patient information such as demographics, insurance verification, and appointment scheduling.
• Process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.
• Demonstrate exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Exhibit proactive service, adaptability, and responsible handling of information to support patient care and clinic goals.
• Demonstrate consistent customer service expectations, positive demeanor, active listening, empathy, and use scripted greetings and closings in interactions (both in person and over the phone).

• One (1) year experience as a PSA I or equivalent experience

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

Pay Range
$24.00 - $30.31 /hour