Membership Services Student Assistant

Definition and Purpose

Under the supervision of the Assistant Director, Recreational Sports, the Membership Services Student Assistant is responsible setting the tone for the member experience by maintaining a welcoming, inclusive, and non-judgmental environment in the Recreation Center. Membership Services Student Assistants must behave with integrity while accurately and efficiently performing the functions of the job. As the face of the Recreation Center, the membership staff is the information and access hub and the team's behavior, confidence, and professionalism set participant's expectations for their experience with Recreational Sports and ASI Programs

• Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units.
• Exhibit a developed sense of critical thinking and problem‑solving skills.
• Ability to efficiently manage multiple tasks simultaneously.
• Ability to stay focused while working in a high‑volume, fast‑paced environment.
• Ability to be flexible and adapt to change.
• Ability to work independently and effectively with minimal supervision.
• Displays a high level of attention to detail.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to empathize and connect with others in an appropriate manner.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.
• Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.
• Experience with cash handling and accounting functions.
• Previous clerical experience preferred.
• Previous customer service experience preferred.

• Manage front desk operations from opening to closing each day.
• Sell membership and day use access to the Recreation Center.
• Sell and complete the registration process for members taking various classes offered by Recreational Sports.
• Perform member account maintenance including updating record information.
• Abide by established policies and guidelines regarding eligibility, access, cash handling, etc.
• Effectively troubleshoot to find solutions to unexpected issues.
• Anticipate participant needs and provide relevant solutions or alternatives.
• Handle confidential information according to ASI policies and procedures.
• Facilitate proper document/information retention and security protocols.
• Maintain efficient, clean, and organized workspace.
• Maintain a welcoming and inclusive environment for participants and coworkers.
• Exhibit comprehensive knowledge of all programs and activities hosted by or held in the facility.
• Effectively communicate scheduling or facility changes to participants.
• Act as an ambassador of Recreational Sports and ASI programming with tours, outreach, and events.
• Provide support for special events (Open House, SLO Days, WOW, seasonal programming, etc.).
• Create/update new member accounts, registrations, and refer membership cancellations and refund requests to email cpreccenter-memberships.
• Assist participants in completing required annual waiver of liability, and other applicable forms.
• Clearly articulate and ensure understanding of accurate information to participants.
• Display understanding and navigation of the ASI website, online registration processes, and the monthly e‑newsletter. Provide member education as necessary.
• Collect and compile data; prepare reports and provide analysis for review when requested.
• Communicate effectively using Teams and email.
• Attend staff meetings and trainings as scheduled.
• Maintain an awareness of safety and risk management.
• Maintain prompt hours, follow attendance policies, and ensure accurate timekeeping.
• Represent ASI culture while on duty.
• Other duties as assigned.

• Recommend and support practices intended to eliminate racial, gender, or any other form of bias in processes, policies, and procedures.
• Demonstrate awareness of one's own biases, comfort levels, and various aspects of diversity, equity, and inclusion (DEI).
• Demo…