Clerk

JOB SUMMARY:
Provide operational, customer service and clerical support for the Santa Cruz/Monterey/San Luis Obispo Counties Operations, Administration and Donated Goods programs.

ESSENTIAL DUTIES

Provide excellent customer service to both internal and external customers at all times.

Receive and return donor calls; screen potential donations for suitability, ensuring a positive outcome for the donor as well as Goodwill Central Coast.

Initiate, circulate and follow up on accidental donations (donation tracers). Serve as the primary point of contact for all tracers company wide. Enter all tracers into tracking database or spreadsheet and report as needed. Contact donors at the end of the waiting period if items not found and close out tracer.

Document all phone calls received or made. Direct customer complaint calls to appropriate operations/retail supervisor.

Maintain daily donor counts for all locations by the required time daily. Contact required leads/supervisors to acquire any missing information. Update related documentation as needed.

Initiate, and complete shipping bills, bills of lading or manifests when necessary.

Assist with completion of purchase orders and purchase order extension sheets as required.

Collect and place outgoing mail appropriately for transportation pickup. Ensure that signed manifests are returned to the originator of each delivery. Complete "last stretch" delivery of mail and other items within the building.

Organize and file documents neatly and appropriately and as needed. This includes, but is not limited to, Vehicle Operational Data (VOD) reports, Attended Donation Center (ADC) reports, electronic waste logs, maintenance records, and other important documents.

Log daily shipping logs, VODs, maintenance records, and other related reports in the appropriate database.

Data Entry, printing, filing, and collating tasks as assigned.

Inventory, stocking, supply order generation, shipping, and receiving duties as required.

SECONDARY DUTIES

Assist other departments as needed. This includes, but is not limited to, driving a company vehicle, working on the dock to load and unload trucks, helping at a donation center or store to accept donations, scanning books for E-Commerce, serving as backup to administrative associates, or performing other tasks as assigned.

Serve as a point of contact for Transportation and ADC Department employees.

Perform related duties as assigned.

EDUCATION REQUIRED:

High School diploma or equivalent; general office skills training or equivalent experience required.

LICENSE/CERTIFICATION

REQUIRED:

Valid California Class C driver's license.

EXPERIENCE

REQUIRED:

One to two years customer service experience, or equivalent; telephone and email customer service experience preferred. Minimum of 1 year experience with Microsoft Suite tools.

KNOWLEDGE

REQUIRED:

Knowledge of basic office procedures, including typing, filing, and recordkeeping methods/systems.

Familiarity with Goodwill's mission, general company policies and procedures (this may be learned on-the-job).

Familiarity with computer operation and typical computer programs. Some Microsoft office (especially Excel) experience required.

EQUIPMENT USED:
Typical office equipment; vehicles; carts; hand trucks; totes.

SKILLS/APTITUDES/TEMPERAMENTS:

Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred.

Ability to organize and utilize time effectively by coordinating department priorities and setting/meeting deadlines.

Ability to understand and accept directions, follow procedures and perform routine work, adapting to change as it relates to work flow without loss of efficiency.

Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.

Ability to adapt to situations and understand others' feelings and viewpoints.

Ability to interface with all levels of employees and with the public.

Ability to accept responsibility for an activity's direction and/or completion.

Ability to move hands/fingers quickly and skillfully to operate a computer, typing at no less than 40 words per minute.

Ability to drive a vehicle in the transaction of company business. This requires a good driving record and may require the ability to provide evidence of personal vehicle liability insurance.

Ability to maintain self-control and deal effectively with management, company personnel, and the public.

Ability to demonstrate satisfactory attendance, as outlined in Company policy.

Ability to adhere to safe work practices as documented in Company safety policies; report safety hazards/accidents promptly to supervisor or safety committee member.

EMOTIONAL EFFORT:

The job has few short deadlines requiring little or no overtime. The work environment is generally routine, with periods of isolated high activity.

JOB SETTING

The job is performed independently but with regular contact with the public and other employees. Hours are generally established with some minor…