IT Support Technician

About Pacific Fusion

Pacific Fusion was founded in 2023 with the mission to power the world with abundant, affordable, clean energy.

We are rapidly designing and building a pulsed magnetic fusion system to achieve net facility gain (more fusion energy output than stored energy input). In parallel, we are developing the key components required to build affordable fusion systems. Our plans are ambitious. We have raised over $900M so far from incredible investors, resourcing us to deliver on these plans. We are bringing together the best scientists, engineers, and operators from the fusion community, hard tech industry, and other sectors.

We are united by a shared sense of urgency to provide clean power for the world, particularly managing climate change while meeting growing global energy demand. You can read more about us in this letter from our founders.

We are seeking a dependable, customer-focused IT Support Technician I to provide onsite technical support at our San Leandro facility and assist at other Bay Area locations as needed. This role is responsible for delivering timely end‑user support, managing user accounts and devices, supporting onboarding and offboarding processes, and helping maintain secure and reliable IT operations. The ideal candidate is hands‑on, resourceful, and able to work independently while maintaining a consistent, approachable, and positive attitude when supporting employees.

This position plays an important role in ensuring staff have reliable access to the technology and systems they need to perform their work effectively. This is a fully onsite position based at our San Leandro facility, with some local and infrequent out‑of‑state travel as needed.

• Provide onsite and desk‑side technical support for hardware, software, and connectivity issues
• Respond to service desk tickets, troubleshoot issues, and resolve or elevate as appropriate
• Support Windows and macOS systems, including laptops, desktops, mobile devices, and printers
• Deliver professional, responsive, and customer‑focused support
• Maintain a consistent, approachable, and positive attitude when assisting users
• Provide support for conference room systems

• Create, modify, and disable user accounts in Microsoft Entra
• Manage user access, group memberships, and permissions
• Support onboarding and offboarding processes, ensuring timely provisioning and deprovisioning

• Prepare, configure, and deploy end‑user computers and equipment
• Utilize endpoint management tools such as Microsoft Intune
• Perform system updates, patching, and routine maintenance
• Ensure endpoints meet company security and compliance standards

• Troubleshoot hardware issues and coordinate vendor support or warranty service as needed
• Maintain accurate inventory and asset management records
• Track hardware lifecycle from procurement through decommission