Service Supervisor

** DESCRIPTION*
* We are looking for a talented  
** Service Supervisor
** to join our team in  
** Service
* * in  
** San Leandro, CA.*
* ** In this role, you will make an impact in the following ways: *
* +  
** Financial Acumen**  - Interpret and apply key financial indicators to make informed decisions that improve operational and business performance.

+  
** Communicates Effectively**  - Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.

+  
** Customer Focus**  - Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.

+  
** Directs Work**  - Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.

+  
** Ensures Accountability**  - Hold yourself and others responsible for meeting commitments and achieving results.

+  
** Manages Conflict**  - Address disagreements constructively to maintain team cohesion and productivity.

+  
** Diagnostics Application**  - Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.

+  
** Electronic Service Tool Application**  - Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.

+  
** Service Documentation**  - Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.

+  
** Technical Escalation**  - Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.

+  
** Warranty Process**  - Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

** RESPONSIBILITIES*
* ** To be successful in this role you will need the following:*
* +  
** Financial Acumen**  - Apply understanding of key financial indicators to make informed decisions that improve operational and business performance.

+  
** Communicates Effectively**  - Deliver clear, tailored messages across multiple channels to meet the unique needs of diverse audiences.

+  
** Customer Focus**  - Build strong relationships and deliver solutions that prioritize customer satisfaction and loyalty.

+  
** Directs Work**  - Provide clear direction, delegate effectively, and remove obstacles to ensure timely and quality execution.

+  
** Ensures Accountability**  - Hold yourself and others responsible for meeting commitments and achieving results.

+  
** Manages Conflict**  - Address disagreements constructively to maintain team cohesion and productivity.

+  
** Diagnostics Application**  - Translate customer complaints into actionable troubleshooting plans using workflows, tools, and software to ensure accurate repairs and documentation.

+  
** Electronic Service Tool Application**  - Utilize and interpret electronic diagnostic tools to identify issues and determine next steps for resolution.

+  
** Service Documentation**  - Accurately capture and verify technical and customer data in service systems for compliance and historical tracking.

+  
** Technical Escalation**  - Elevate complex issues promptly while documenting steps for seamless resolution and timely customer response.

+  
** Warranty Process**  - Analyze failures, apply warranty guidelines, and submit accurate claims to ensure proper coverage and settlement.

** QUALIFICATIONS*
* ** Education, Licenses,

Certifications:

*
* + College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

+ This position may require licensing for compliance with export controls or sanctions regulations.

*
* Experience:

*
* + Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

** Additional Skills/

Experience:

*
* + Comfortable leading a team of technicians with servicing, installing, and commissioning Cummins Power Generation applications

+ Experience leading in a unionized environment

+ Experience in project management

+ Satisfactory organization skills

+ Satisfactory communication to high profile customers

** Additional Information:*
* + Willing to visit job…