Medical Assistant- SBHC Float

Who we are

La Clinica de La Raza is a Non-profit, community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into 35 sites across Alameda, Contra Costa, and Solano County. To learn more about our history, visit Our History - La Clinica or (Use the "Apply for this Job" box below)..

We are looking for Medical Assistants who are inspired to deliver a great experience to our patients and who want to play an important role in patient-centered care by performing at the top of their scope of practice. At La Clínica, you will be challenged to be exceptionally accurate, observant and an efficient task-master while at the same time providing a human touch and excellent overall patient experience.

You should enjoy interacting with all kinds of different people, thrive in a fast-paced clinic environment, and remain calm under pressure even when serving a person who is upset, disrespectful or impatient. A successful candidate will be responsible, reliable, and capable of solving problems while being friendly and helpful in supporting other care team members.

Responsibilities include but are not limited to:

Patient Care

• Prepare treatment rooms and set up medical laboratory equipment.
• Verify purpose of visit with the patient and record medical history in the Electronic Health Record system (EHR).
• Maintain strict confidentiality regarding patient information.
• Administer health questionnaires.
• Prepare patients for examination by performing preliminary physical tests and taking vital signs.
• Effectively communicate requests from patients to provider or care team members.
• Perform routine medical tasks and procedures, including vision tests, urine dipstick tests, pregnancy tests, basic hearing tests, blood glucose testing, site of care hemoglobin A1C testing, sputum collections, oral HIV tests, and non-invasive specimen collection.
• Collect finger stick blood specimens and assist in the collection of tissue or other laboratory specimens, log the specimens and prepare them for testing.
• Conduct specialized procedures under the direction of a clinician such as nebulizer treatments, spirometry, suture removal and wound care.
• Coordinate patient flow to maximize patient access and service.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Explain and/or translate treatment procedures, medications, diets, or providers’ instructions to patients.
• Schedule follow-up and recall appointments after visit.
• Assist providers in examining and treating patients.
• Prepare and administer medications and injections as directed by a provider.
• Provide prescription information to pharmacies, as directed by a provider.
• Actively participate in panel management and population health practices and software tools.
• Complete and review information at the end of a patient visit.
• Administer immunizations, document in EHR and other electronic tracking systems.
• Ensure that all logs, forms, records, and charts are complete, thorough, and accurate.
• Provide patient education and follow-up care instructions as instructed by the provider.

Commitment to Quality

• Demonstrate a commitment to excellent patient experience and quality outcomes in equal measure.
• Communicate and work effectively with providers and other care team members to best serve patients.
• Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication and sound judgment.
• Engaged participation in huddles, staff meetings, team building activities and assigned development opportunities.
• Continue professional development through participation in educational opportunities.
• Adherence to La Clínica all ethical and professional standards, including La Clínica’s policies and procedures.

General Office Duties

• Perform general office duties, such as scheduling appointments for patients, answering telephones, recording medical updates from the provider, or completing insurance forms.
• Screen and monitor EHR requests, completing or routing as assigned.
• Greet and log in patients arriving at the office or clinic in the appropriate electronic system.
• Cont…