Service Technician

Job description:

Our company is hiring for an experienced Level 2 or 3 Generator Technician for our Rancho/Los Angeles Area market to repair, commission, troubleshoot, and maintain industrial generators.

Who We Are

We are a family-owned business which was founded in 1932 and have been a Rehlko generator distributor for 60 years. Our vision is to Develop Powerful People to be #1 in Power. We have aligned our vision with our goal to become the go to generator systems supplier in California, Nevada, and Hawaii. As such, we are building a winning team of experts who are committed to providing total power solutions to our customers.

What We Do

Our team provides generator, air compression, and engine solutions for life's power needs. Offering quality brands like Rehlko and Doosan, our experts provide solutions for data centers, water & sewer districts, healthcare facilities, utilities, military bases, hi-rise buildings, hi-tech, bio-tech, pharmaceutical, government, airports, retail, manufacturing, casinos, and residences.

The Job

• Provide exceptional customer service to all customers
• Perform engine repairs and conduct electrical troubleshooting; diagnose and assess electrical problems using electrical schematics
• Perform repairs, diagnostic procedures and regularly scheduled maintenance on generators of all sizes
• Perform start-up of new generator units of all sizes, working closely with our Project Management team to allow for a clean hand-off
• Perform load bank or other necessary testing
• Document all tests and findings from 85-point inspections to provide feedback to customers
• Assist other technicians, train junior team members or learn from more experienced technicians
• Gather and present information to customers on work performed and/or needed repairs
• Provide end user training, as necessary, on how to operate equipment
• Maintain compliance with all applicable safety and environmental policies and procedures

This is a non-exempt, hourly position which is eligible for overtime pay. Work hours are typically 7:00 a.m. to 4:00 p.m., Monday through Friday. Technicians may be required to work after standard business hours and/or during the weekend to meet customer needs. Technicians can expect to be placed on the on-call rotation schedule (approximately once every five to six weeks) and will receive compensation for being on-call and for work on after hours service calls.

To be successful in this role you will need:

• High school diploma, general education degree (GED), or related experience and/or training or equivalent combination of education and experience.
• A minimum of 18 months - 5 years of experience working on generators of all sizes, especially hands on experience with generators 500KW and larger
• Engine and mechanical system knowledge and skills diagnosing generator issues required
• Knowledge of generator control systems required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Ability to write routine reports and correspondence
• Ability to meet deadlines and make critical decisions in a fast-paced, dynamic environment
• Ability to maintain a driving record capable of maintaining a Class C license;
  Class A or B license is a plus, but not required
• Willing to travel, sometimes over night or for week-long factory training
• Computer literate in MS Office (Word, Excel, etc.)
• Flexible team player

What We Believe

We believe in an ALWAYS ON environment whereby power is accessible to all. We believe in developing our team to become experts in generators and power systems to ensure zero downtime for our customers. We celebrate shared values, a shared vision, and a shared mission. Our Core Values:

• Safety First:
  Know it. Own it. Share it
• Family Values:
  Demonstrate family values and embrace diversity
• Trusted:
  Understand the value of reputation and relationship
• Customer Focused:
  Keep our internal & external Customers at the center of all we do
• Humbly Confident:
  Exhibit modesty and humility alongside confidence
• Accountable:
  Accept challenge and make it happen
• Always On:
  Support our customers' 24/7/365 power needs.

Our organization takes great pride in our ability to back up our product offerings, and we believe in investing in our people, providing them with development opportunities and the resources necessary to sustain a first-class level of support.

What you will enjoy

As a team member, you will enjoy a total compensation package that includes competitive pay and benefits.

• Competitive Pay: $34 - $50/hour dependent upon experience
• Service Vehicle provided by the company; ability to take home each night
• Continued training and development:
  Access to Factory Certified Training with Kohler, as well as support for EGSA certification
• Health & Wellness: medical, prescription drug, dental, vision, life, employee assistance program and pet insurance.
• Work/Life Balance: generous paid time off and holiday schedule.
• Support: 401(k) savings plan with company contributions, tuition reimbursement and training for…