Service Writer

Service Writer – San Leandro, CA

Full‑time position offering an hourly salary of $28–$33 (depending on experience).

Sonsray moves mountains for the construction, transportation, and agriculture industries. As the West Coast’s largest Thermo King & CASE dealership, we provide sales, parts, service, rental, and leasing. We are committed to a supportive and dynamic work environment.

We value all employees, their contributions, and their ideas. Teamwork is key to success, and we foster a collaborative culture with active owner and management involvement.

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance at no cost
• 401(k) with competitive employer contributions
• 80 hours of annual vacation, increasing with tenure
• Uniforms provided annually
• Annual boot voucher of $125
• One paid day off per year for community volunteer work
• Birthday meal provided by Sonsray
• Company‑owned and operated – decisions based on core values
• Annual holiday party with covered airfare and hotel for employees and a guest
• Focus on growth and employee development
• Open‑door policy fostering collaboration

• Verify warranty and service contract coverage by reviewing records and documents.
• Develop estimates by costing materials, supplies, and labor; calculate customer payment including deductibles.
• Prepare repair orders (RO), detailing symptoms, problems, and required repairs; obtain approvals and enter RO into E‑Emphasys.
• Maintain job board and delegate work to technicians.
• Maintain customer confidence by explaining estimates and expected return, providing contact information, and addressing questions.
• Record unit problems and corrective actions in unit records.
• Update job knowledge via educational opportunities, manufacturer publications, and online factory courses.
• Accept ownership of new requests and explore ways to add value.
• Perform other duties as directed by management in alignment with dealership objectives.

• 2–5 years of experience handling heavy phones, office administrative duties, customer relations, strong computer skills, and problem‑solving.
• Experience in refrigerated transportation or heavy diesel dealership preferred.
• Basic mechanical knowledge a plus.
• Bilingual in Spanish an advantage.
• Ability to meet monthly service goals and deadlines.
• Excellent customer service skills with a proven ability to manage updates, concerns, demands, and objections while maintaining professionalism.

Questions? Contact us at  or  
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