Communications Dispatcher

Are you ready to take on a critical, fast-paced role where every decision you make helps save lives? Royal Ambulance is searching for a Dispatcher to join our dynamic Communications Center team. This is more than just a job—it’s an opportunity to make a real impact, be part of a mission-driven organization, and work alongside people who care deeply about the communities we serve.

The Dispatcher will be vital in coordinating ambulance operations, ensuring timely, efficient, and high-quality patient care delivery during critical overnight hours. You’ll be at the heart of our operations, managing emergency and non-emergency calls, dispatching field crews, and maintaining seamless communication with hospitals, patients, and healthcare providers.

• We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
• We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other’s shoes and go above and beyond to ensure we treat everyone with dignity and respect.
• We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
• We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.

• Driven
  :
  Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become.
• Empathetic
  :
  Understand the feelings and actions of others and use that understanding to guide your own actions, behaviors and decisions. Maintain an open mindset, free of judgement. Give others the benefit of the doubt, and treat everyone with respect.
• Adaptable
  :
  Handle and adjust to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles.
• Engaging
  :
  Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same.

• Receive and prioritize emergency and non-emergency calls, ensuring accurate data is captured, entered, and transmitted timely and accurately utilizing the Computer-Aided Dispatch (CAD) system.
• Dispatch ambulance crews promptly and efficiently, ensuring optimal resource allocation.
• Monitor and track field units in real-time using GPS and CAD software, maintaining situational awareness.
• Serve as the primary point of contact for field crews, relaying accurate and timely information.
• Maintain open lines of communication with hospitals, healthcare facilities, and other emergency service providers.
• Handle updates, route adjustments, and unforeseen changes with efficiency and professionalism.
• Provide empathetic and clear communication to callers, ensuring they feel heard and supported.
• Accurately document call and dispatch activities in compliance with company policies and regulatory requirements.
• Follow established protocols and procedures to ensure patient safety and operational efficiency.
• Adhere to contracted Service Level Agreements and rearrange transports as necessary to maintain compliance.
• Maintain confidentiality of all patient information in compliance with HIPAA, as well as any confidential or sensitive company or employee information.
• Uphold and consistently demonstrate…