Client Services Team Lead

Shift: Monday through Friday, 8:30 AM - 5:30 PM
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* SUMMARY:

** Responsible for shipping and receiving, processing and administration of samples, which involve knowledge on intermediate to complex lab and administration policies, programs and practices while completing appropriate forms, documents and databases. These rolescan provide a variety of services in the maintaining of information, shipping, receiving,samples and materials, and related areas.

Compensation: $23.00 per hour
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* ESSENTIAL FUNCTIONS:

** This class specification lists the major duties and requirements of the job and is not all-inclusive.

Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
1. Influences all aspects of performance management including hiring, goal setting,development, evaluating, performance improvement, motivation and recognition.

May provides ongoing feedback for performance improvement.
2. Builds an engaging team environment by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOPs) and recognizing outstanding team member contributions. Listens to team members’feedback and resolves issues or conflicts. May lead regular team meetings and communicate essential information to team.
3. Ensures individual work is being prioritized appropriately. Ensures timely client responses; re-routes or redeploys work where necessary.
4. Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage,preparation, shipping and disposal; samples involve more complex administration.
5. Reviews, completes and processes various standard types of logs, documents,databases, and related materials and information.
6. Picks up, transports and delivers samples, documents, materials and other items asneeded.
7. Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well established guidelines and instructions.
8. Determines short-holds and rush samples and prioritizes based project requirements.
9. Provides intermediate to complex support in the application and assistance to staffand management regarding sample, equipment, and shipping/receiving administration policies, programs and practices.
10. Provides various support in researching issues and developing recommendations toresolve project and customer issues.
11. Assists in the review and implementation of sampling, equipment and shipping/receiving administration policies, practices and programs to meet organizational, operations and management needs.
12. Assists with ensuring compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
13. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active memberof a work team.
14. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; actsin a manner that promotes a harmonious and effective workplace environment.
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* QUALIFICATIONS:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.
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* Education and Experience:

** High school diploma or equivalent AND three (3) years of sample, material, or lab administration or related experience; OR an equivalent combination of education, training and  experience.
** Required Certificates, Licenses, and Registrations:
** Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
• Valid Driver’s License is often required.
** Required Knowledge:*
* • Intermediate to complex principles, practices and techniques of sample and lab administration.
• Intermediate to complex principles, practices and techniques of shipping…