Administrative Assistant Carrington College

Full job description

Summary:
The Administrative Assistant for assigned campus(es) performs a variety of administrative support activities of a very responsible, difficult, and often confidential nature.

Essential Duties and Responsibilities:

• Provides the first point of contact for all individuals entering the College. Greets all individuals promptly and professionally.
• Answer telephones, transfer calls, and convey messages.
• Provide superior customer service over the phone and in person.
• Provide administrative support to other departments as needed.
• Maintains cleanliness and organization at the reception area/lobby.
• Proofread records or forms.
• Completes assigned reports.
• Assist with orientation and prepare student badges.
• Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities. Photocopy, collate, and distribute correspondence, articles, reports, bulletins, etc.
• Develop and maintain department filing systems.
• Coordinate the manager’s schedule and make appointments for other personnel on campus.
• Order and maintain supplies, and arrange equipment maintenance.
• Resolve questions and issues.
• Submit work orders.
• Collect, sort, and distribute mail.
• Assist with campus event planning, ordering supplies, catering, food, invitations, etc.
• Support the Enrollment Services and Student Finance Departments and Reporting.
• Coordinate all campus accounting functions, including invoices and payments. Report to the Campus Director for these functions.
• Serve as the administrative liaison between Campus and Corporate Administrative Offices.
• Perform other duties as assigned.

Supervisory Responsibilities:
This job does not have direct reports.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

Core Competencies:

• Integrity
  – Acts in a way that demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; leaves others with the clear impression that integrity is a core organization value.
• Professionalism
  – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Adaptability
  – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Organization Support
  – Follows policies and procedures; completes projects and tasks correctly and on time; supports the organization’s goals and values.
• Communication
  – Communicates effectively and appropriately; uses good judgment as to what to communicate to whom as well as the best way to get that accomplished; speaks in a clear and credible manner, selecting the right tone for the situation and audience; listens to others and allows them to make their point.

Job

Competencies:

• Customer Focus
  – Personally demonstrates that external or internal customers are a high priority; identifies customer needs and expectations and responds to them in a timely and effective manner; anticipates and prevents delays or other things that can adversely affect the customer; keeps the customer informed about the status of pending actions and inquiries about customer satisfaction with products or services.
• Time Management
  – Prioritizes tasks and manages time to ensure that deadlines are met; plans time and sticks to those plans; prevents or manages interruptions until the highest priority tasks are accomplished.
• Work Ethic
  – Is keenly aware of the time frame in which tasks or projects need to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts priority on the needs of the organization or the needs of its customers.
• Quality of Work
  – Has established a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization; is personally committed to high-quality work and encourages others to have…