Medical Receptionist

Starting Hourly: $20.50 per hour
Pro Sport Physical Therapy & Performance
, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities. Since 1992, Pro Sport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality hands‑on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.

We are looking for a full‑time Medical Receptionist for our San Juan Capistrano location.

Schedule:

Monday – Friday 8:00 a.m. – 5:00 p.m. Bilingual in English & Spanish preferred but not required.

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators and external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner, returning VMs the same day received. Maintain higher than 85% answer call rate.
• Participates in and adheres to HIPAA policies and procedures of Therapy Partners Group.
• Escalates patient issues and concerns to local clinical leadership and regional front office management as needed.
• Schedules patients' initial evaluations and follow‑up visits through a plan of care.

Knowledge, Skills, and Abilities

• Thorough knowledge of Microsoft Office;
  Raintree PMS experience is a plus.
• Strong relationship building and customer service skills.
• Ability to maintain confidential documents.
• Demonstrate active listening by asking clarifying questions, identifying and sharing relevant information, and giving and receiving feedback objectively.
• Strong team‑player attributes.
• Ability to multi‑task responsibilities while maintaining a positive and friendly atmosphere with nearby patients.

Education
:
High School diploma or equivalent (Must be 18+).

Experience
:
Practice Management System knowledge, patient scheduling capabilities, and insurance plan understanding.

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye‑hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and present reports.