Referral Representative I​/Warehouse Worker

Referral Representative I/Warehouse Worker

Join to apply for the Referral Representative I/Warehouse Worker role at Quest Diagnostics

Schedules Available
Tuesday‑Saturday 2:00pm‑10:30pm
Thursday‑Monday 4:00am‑12:30pm

Job Description
Referral Representative I – San Juan Capistrano, CA
Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors. Looking for warehouse experience.

Pay Range
$18.24 – $27.36 / hour. Employee may be eligible for a 10% second‑shift differential and a 15% third‑shift differential.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees working 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Retrieve, sort and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
• Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
• Responsible for filing departmental documents.
• Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
• Report laboratory results using established protocols.
• Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
• Perform investigations and provide resolution to complex Referral Testing issues.
• Research test availability using established protocol for selecting a referral vendor.
• Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
• Communicate all tests not performed [TNP’s] and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
• Identify and escape Reportable Quality incidents to supervisors.
• Maintain work area in a safe, functional and sanitary condition.
• Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
• Use personal protective equipment, engineering controls or work‑practice controls as directed by management.
• Other duties as assigned.

Qualifications

• Minimum one (1) to two (2) years clinical laboratory experience.
• Customer service and/or medical background preferred.
• High school diploma or equivalent required.

Physical and Mental Requirements

• Lifting 1–10 lb frequently; 11–25 lb occasionally; 36–50 lb seldom; over 50 lb requires assistance.
• Ability to stand and work at bench for long periods.
• Frequent walking and/or standing.

Knowledge

• Basic understanding of the operations of Client Services and Specimen Processing.
• Thorough understanding of Referral Testing.
• Basic medical terminology applicable to clinical laboratory.

Skills

• Detail‑oriented, capable of working independently, establishing priorities, and handling multiple tasks.
• Strong independent problem‑solving skills.
• Interpersonal skills for courteous and effective communication with supervisors, co‑workers, and clients.
• Communication skills for telephone inquiries from clients and vendors.
• Confidential handling of patient and client information.
• Good data entry skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Laboratory Information Systems.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws and fair‑chance ordinances. Quest believes conviction records may have a direct, adverse, and negative relationship to job duties.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.