Transportation Coordinator San Jose, CA

Job Title: Transportation Coordinator

Department: Transportation Planning Department

Reports To: Regional Manager

FLSA Status: Full-Time/Non-Exempt

Location: San Jose, California

Wage Scale: $23.00-$25.00

Since 1991, R&D Transportation Services, Inc. (R&D) has successfully worked with California Regional Centers and School Districts to deliver a comprehensive brokerage model that consists of Scheduling, Billing and Contract Administration, Customer Service Center, and Quality Assurance for Field Operations. Although not a direct transportation service provider, R&D coordinates with vendors to ensure that they operate safe, reliable, and efficient transportation services for people with developmental and physical disabilities.

R&D’s Transportation Planning Department is the gateway to how R&D accomplishes its organizational mission to promote safe, efficient, reliable, and cost-effective transportation solutions for its customers. This begins with important work that takes place with vendor contracts administration, and computerized routing/scheduling services, all essential work that is ultimately reflected in the product of vendor billing services. R&D customers depend on our team to deliver on service excellence and to uphold a high standard of quality across all departments.

Ultimately, the result-driven outcomes are manifested in the strong partnerships that R&D has built with customers over the past 30 years. R&D’s Scheduler is responsible for maintaining all operations pertaining to scheduling with technical expertise to support the assigned project area. The company is looking for an experienced candidate with a background in passenger transportation services.

Include, but are not limited to the following:

• Use Computerized Routing & Planning GIS Software, to schedule passenger routes in accordance with service requirements for respective projects,
• Maintain updated participant records in GIS database and use Excel spreadsheets and provide monthly reports to the manager by assigned deadlines,
• Maintain participant record to reflect the appropriate Purchase of Service (POS) for transportation and/or bus passes,
• Generate and maintain digital files in company network for all transportation access plans,
• Collaborate extensively with contracted transportation vendors regarding regular changes, additions, cancellations, service expectations, etc.,
• Understand customer expectations, special needs population, and vendor service requirements,
• Maintain a comprehensive and accurate database of program schedules by area, vendor vehicle configurations and rider files related to special needs requirements,
• Collaborate and proactively communicate across departments regarding pertinent items, their region, and/or service changes,
• Provide resources to assist individuals and care providers to apply for discounted monthly bus passes, and/or to coordinate any necessary appointments to determine eligibility for various modes of generic transportation systems, such as paratransit, dial-a-ride, community transportation options, etc.

• Review information from regional center social worker to evaluate transportation needs related to functional mobility and/or cognitive challenges,
• Develop an individualized trip plan that supports the travel goals and objectives of the individual to their place of work, school, or day program,
• Research community transportation resources and maintain/update public transit resource database,
• Maintain accurate student records and generate monthly reports within deadline,
• Provide resources to assist individuals to apply for discounted monthly bus passes, and/or to coordinate any necessary appointments to determine eligibility for generic transportation systems, such as Paratransit, Dial-A-Ride, community transportation options, etc.,
• Generate and maintain digital files in company network for all transportation assessments and travel training participants,
• Develop and maintain positive working relationships with local public transit agencies as needed.

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