Logistics Specialist

Teamwork makes the stream work.
Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

The Supply Chain Operations team plans and drives the manufacturing, shipping, reception, storage, and delivery of Roku’s entire product portfolio. Our logistics team works cross-functionally with planning, factory management, new product introduction and order management to build and ship Roku’s product within the required time frame, and with a laser focus on cost and quality.

The Logistics Specialist at Roku will be responsible for assisting in the management of various aspects of the logistics including forward, reverse, and trade compliance operations for our TV and streaming player products.

This role is essential for ensuring efficient supply chain operations, product distribution, returns processing, and repair workflows. This role will focus on optimizing transportation, managing third‑party logistics (3PL) providers, and ensuring compliance with international trade regulations.

• Support day‑to‑day import and export compliance for Roku products, ensuring accurate documentation and timely submissions
• Assist with HTS and ECCN classification research; update and maintain the internal classification database and materials lists
• Coordinate with customs brokers and 3PLs to provide clearance instructions, respond to holds, and verify entry accuracy after release
• Monitor shipment status for customs clearance and resolve exceptions by gathering missing data or correcting documents
• Validate valuation, Incoterms, and country of origin on invoices; flag discrepancies and support post‑entry corrections when needed
• Help with ACE/AES data entry for exports where applicable; save ITNs and other proofs of export for record‑keeping
• Maintain organized records and SOPs; ensure all trade files meet retention requirements
• Collect supplier origin/FTA certifications (e.g., USMCA) and support annual eligibility reviews and renewals
• Track and report basic compliance metrics (e.g., entry accuracy, clearance cycle time, screening outcomes) and highlight improvement opportunities
• Partner with Supply Chain Planning, Procurement, Sales Operations, and Logistics to embed compliance requirements into purchase orders and shipments
• Support internal audits, broker performance reviews, and corrective actions by gathering evidence and updating process documentation
• Assist with returns and reverse logistics compliance (e.g., warranty returns and exchanges), ensuring correct documentation and duty treatment
• Work closely with internal teams, including Supply Chain Planning, Procurement, and Sales Operations, to align logistics strategies with business objectives
• Analyze logistics data and generate performance reports to identify areas for process improvement. Support the implementation of Oracle Cloud ERP for logistics and supply chain planning
• Collaborate with 3PL partners to ensure on‑time delivery, accurate tracking, and proper documentation for all shipments
• Assist with data analytics team members in building dashboards

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Experience in Tableau or Power BI is required
• 1‑3 years of experience in logistics, supply chain, or transportation management (experience with consumer electronics is a plus) is preferred
• Strong understanding of international shipping, customs, and trade…