Case Manager Immigration Bilingual Spanish

Join to apply for the Case Manager Immigration Bilingual Spanish role at The GEO Group, Inc.

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology and an extensive list of community‑based partners to provide critical assistance for participants’ basic life needs.

• Develop, implement, coordinate, review and update case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meet with participants face‑to‑face regularly as required by contractual obligations.
• Develop and maintain accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manage cases using all appropriate tools and techniques while maintaining confidentiality of all records.
• Conduct intake interview and orientation session with each ISAP participant within contractual time frames and requirements.
• Install electronic monitoring equipment on ISAP participants as necessary and monitor compliance with electronic monitoring program.
• Assist ISAP participants with acquiring travel documents from the countries of citizenship. Maintain a log of travel document information for each participant.
• Evaluate English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Co‑ordinate and facilitate translation services for ISAP participants, including emergency translation services.
• Connect participants with community resources including transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identify and coordinate services as required.
• Supervise ISAP participants while in Company offices.
• Establish schedules for ISAP participants that include counseling sessions, immigration Court appearances, and access to legal services.
• Coordinate with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Review individual service plans, conduct risk/needs assessments and write progress reports regularly in compliance with contractual obligations.
• Report program violations in a timely manner using established reporting parameters.
• Conduct home visits to verify participants’ places of residence in compliance with contractual obligations.
• Perform emergency counseling for ISAP participants as needed.
• Identify and maintain relationships with translation resources in the community, including private services, volunteers, universities, ESL schools, NGOs, churches and other organizations that might have resources to offer.
• Perform other duties as assigned.

• Typical office environment.
• Some local travel required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

• Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi‑cultural clients preferred.
• Bilingual English/Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• Ability to pass a federal background check and obtain a suitability determination.
• Unit…