Case Manager

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Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Life Moves | Julian Street Inn (JSI) provides interim supportive housing in San Jose to 85 individuals. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with employment, housing, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

The Julian Street Inn Case Manager plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. This position provides case management services, life skills support, and resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.

• Develop, implement, and revise individual case plans with housing/employment/benefit/health and well being tasks based on client strengths and goals.
• Support clients with tasks including but not limited to housing searches, employment preparation, benefits access, life skills development, build resumes, cover letters, and navigate employment and housing resources.
• Support clients with enrollment into benefit programs including but not limited to General Assistance, Cal Fresh, and Cash Assistance Program for Immigrants.
• Coordinate with health care access to understand and support client physical and behavioral health needs. Assist clients by scheduling medical appointments, arranging transportation, and accompany them to appointments as needed.
• Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.

• Serve as a liaison between Life Moves and community partners by building strong relationships, connecting clients to needed resources and services, and educating the community on client needs and trauma-informed care.
• Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies, to support client needs and program goals.

• Serve as a liaison between clients and landlords, employers, or agencies to support successful outcomes. Provide mediation and conflict resolution support as needed.
• Advocate for client rights and reduce stigma around homelessness and mental health challenges. Advocate for clients' needs and strengths when working with partners, landlords, employers, and other agencies.

• Maintain accurate and up-to-date client records, case notes, reports, and program data in line with agency standards and confidentiality laws utilizing Homeless Management Information System (HMIS) and the Life Moves internal client management system.
• Track client progress, program outcomes, housing placements, employment and learning successes, and community partnerships.

• Provide crisis intervention and make referrals to appropriate services when needed.

• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and…