Service Advisor

Overview

Del Grande Dealer Group is searching for talented professionals to join their team. DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.

Service Advisor

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

• Commitment to excellent guest experience - on the phone/email, in the store, and after purchase
• 1+ year of previous Service Advisor experience
• Valid driver's license and insurable driving record, DMV Check required
• X-Time and CDK experience is a plus
• Availability to work evenings and weekends

Salary: $36,000-$150,000/annually

• Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years and a Top Workplace USA in 2020. Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.

DGDG’s core values are Integrity, Caring, Performance, and Efficiency. We emphasize training, teaching, recognition, reward, and promotion. We strive to make our guests and team members exceedingly happy. We also provide privacy protection via our Privacy Policy. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are an equal opportunity employer. You can learn more here: DGDG Privacy Policy. Privacy Policy:

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Motor Vehicle Manufacturing