SOC Operator

AVERT Operator

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

• Alarm monitoring
• CCTV monitoring
• Camera surveillance
• Archival video review
• Answering phones
• Radio Dispatch; use multi-channel communications or cell phones
• Radio and call logging
• Incident Report information collection
• Incident Summary information collection and summary generation
• Collect and input data for alarms, dispatch operations ect.
• Incident Report information collection
• Security Equipment functionality trouble ticket information gathered and submitted to correct support group
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
• Other duties as required or requested by Security Leadership

• Must possess a high school diploma or equivalent
• Must have a valid guard card
• Work experience must include of the following:
• Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.
• Ability to prioritize workload based on severity or effect on customer
• Demonstrated high level of competency with security surveillance software and programs
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

• One year or more experience working in a medium to High Volume emergency services dispatch center as a emergency services dispatcher (preferred)
• One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention undercover agent with experience conducting video review, video down load, and live tracking of subjects (preferred)
• One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system or similar security monitoring surveillance system to conduct security investigations and coordinate with stakeholders
• One year or more experience creating request for service tickets to maintain security surveillance systems and access control systems (preferred)

• Alarm monitoring
• CCTV monitoring
• Camera surveillance
• Archival video review
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report information collection
• Security Equipment functionality trouble ticket information gathered and submitted to correct support group
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc..

• With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May undergo and meet company standards for background and reference checks, controlled substance testing, and…