Community Service Officer

Overview

Job Summary

The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The Housing Community Service Officer is responsible for providing a safe and secure environment for the residents, guests, staff, and facilities of University Housing Services. The Housing Community Service Officer assists with providing public safety services for the SJSU residence community that houses approximately 4200 students, staff and families in two apartment buildings and four residence halls.

• Perform foot patrol of the Housing buildings and grounds
• Address Housing concerns as directed by University Housing Services Staff and University Police
• Encourage compliance with Housing policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to calls for services
• Check in regularly with Building Desk during shift
• Go on rounds with a building RA on Duty team on a rotating basis
• Serve as a police escort to residents
• Monitor parking garage in Campus Village B and issue tickets as needed for unauthorized vehicles
• Utilize the access card system to obtain information regarding resident entry and building access
• Utilize Closed Circuit Television surveillance system
• Monitor and Fire Safety Systems and Alarms
• Enter requests into TMA system regarding maintenance, facilities and security related issues
• Respond to alarms and emergency situations
• Assist University housing staff and University Police with crisis response as appropriate
• Serve on University Housing Services emergency preparedness and crisis response team
• Submit reports and provide updates regarding incidents
• Produce and enter reports into Maxient as needed
• Participate in regular meetings with Housing leadership team

• After appointment, Housing Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.
• The Housing Community Service Officer must have the ability to walk, stand, sit, see in appropriate color vision, hear in an appropriate range of sounds, balance, climb, twist, bend, and reach with hands and arms. Assignments will require standing, sitting, or walking for lengthy periods of time, and may be indoors or outdoors. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised.
  
  Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment.
• The work environment is a multi-story building, exterior walkways, and access ways. Any indoor assignment may require standing, sitting, or walking for lengthy periods of time. Employees may be exposed to weather conditions and outdoor temperatures. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment.
  
  Incumbents are assigned to shift work and rotated among various assignments.
• Knowledge, Skills & Abilities — Ability to learn, quickly learn, understand, and apply specific Housing and San Jose State University regulations; ability to understand and apply local, state and federal laws; knowledge of, or ability to learn to use, applicable public safety equipment and systems; ability to prepare clear and concise reports; excellent oral and written communication skills; ability to act calmly and rationally in emergency situations;
  
  ability to understand and operate a computer card key access station; ability to understand and operate fire safety and alarms systems; ability to learn Police 10 code; excellent customer service skills; ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment; ability to monitor/access CCTV screens; ability to possess a valid California Driver’s license;
  
  ability to communicate with constituents in a professional and respectful manner.

• High School Diploma or Equivalent
• Valid California Driver’s License

A valid…