User Researcher, US - Global

Responsibilities

Responsible for executing diverse research initiatives for the global payment team, encompassing user experience measurement, customer insight extraction, and product conversion analysis. By conducting in-depth analysis of user needs and behaviors, this role aims to enhance the value of products and services, drive innovation, and support data‑informed decision‑making.

• Define and measure UX metrics and develop programs for tracking user experience over time.
• Design and implement research, gather insights, and synthesize findings into actionable insights that enable stakeholders to make business‑critical decisions.
• Lead mixed methods research endeavors designed to further our knowledge of user and creator experience relating to e‑commerce onboarding, payments, transactions, and related topics.
• Proactively identify research needs and gaps and develop and implement solutions for scaling our research practice.
• Collaborate with cross‑functional teams and stakeholders to identify critical research questions and understand user and creator needs in the North American market and other global markets.

• Bachelor’s degree or above in Psychology, Business, Statistics, Marketing Research, Human‑Computer Interaction, or other related fields.
• 2+ years experience in user experience research, consulting, or marketing research.
• Proven experience using and appropriately selecting different research methodologies, including but not limited to surveys, interviews, focus groups, diary studies, usability studies.
• Ability to analyze data sets with statistical tools (SPSS, SQL, Python, R) and present findings clearly to influence product direction and business decisions.
• Excellent written and spoken communication, presentation, and interpersonal skills.
• Ability to manage multiple research projects simultaneously in a fast‑paced environment and take initiative to solve problems independently.

• Experience in fintech or related industries.
• Flexibility to collaborate with global teams.
• Demonstrated ability to learn new skills quickly and adapt to evolving research needs.

Founded in 2012, Byte Dance’s mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok, Lemon8, Cap Cut, and Pico, Byte Dance has made it easier and more fun for people to connect, consume, and create content.

Inspiring creativity is at the core of Byte Dance’s mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life – a mission we work towards every day.

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.

Byte Dance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

The base salary range for this position in the selected city is $102,400 - $222,934 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.