HVAC Account Manager

HVAC Account Manager at Abstrakt Marketing Group

Location: HQ/San Jose

Employment type: Full-time (direct placement role at UMI)

Seniority level: Mid-Senior level

Job function: Sales and Business Development

Industry: Advertising Services

Salary: $90,000/year - $140,000/year

Description

The Account Manager acts as the principle point of contact for the Company within new prospects and existing accounts. The AM is responsible for ensuring overall customer satisfaction, retention rates, quality of services delivered, contact profitability, and continued business growth within the Company’s strategic plans. The AM will be focused on selling and managing a mixture of service agreements, quoted repairs, and larger replacement and improvements projects.

• Pursues the development of new clients and business opportunities within the vertical markets and geographic regions directed by Sales Management.
• In collaboration with Sales, Administrative, and Field Operations Management, handles estimating work, writing proposals, managing vendors, managing contracts, and overseeing the general prosecution of work orders and service agreements.
• Generates leads for lager retrofit or modernization projects, working in conjunction with Sales Management and colleague Project Managers (PM). Depending on experience and skills, the AM may handle most or all the larger project duties in lieu of handing over the project to a PM.
• Analyzes the scope, complexity, schedule, and general resource requirements of potential sales opportunities to ensure alignment with the Company’s capabilities and business plans.
• Scheduled and conducts customers visits with new and existing customers.
• Regularly participates in job walks, building surveys, and client and/or job site visits.
• Builds strong relationships both internally with customers and externally across the organization.
• Utilizes, enters and maintains customer activity in the Company’s CRM systems.
• Participates in contract and work-in-progress (WIP) review meetings.
• Represents the Company at designated industry and social events.
• Collaborates with Service Administrative and Field Operations through the life cycle of the contract. This includes new customer profiling and setup, coordinating billing production and quality reviews and driving timely invoice collection.

• Minimum 5 years of experience in facility services or specialty MEP contracting, with a strong background in HVAC systems, specifically with design, sales, or project management experience.
• Bachelor’s degree in Mechanical Engineering, Business Administration, or Construction Management preferred but not required.
• Strong interpersonal, organizational, communication skills, with the ability to effectively manage multiple tasks and respond to a high volume of issues in a fast-paced environment.