Temp-to- Sales Administrator

1.
SUMMARY
.

Under minimal supervision, performs standard and complex activities associated with the receipt, booking, and processing of sales orders received from customers, sales staff, representatives, and distributors via phone, mail, or direct contact. Ensures customers receive the best sales service possible through processing orders, handling general correspondence, and coordinating with other company functions.

2.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

- Ascertains related data such as ship to, bill to, quantity, delivery, routing required, and the like.
- Prepares responses to requests for quotations using standard price and delivery terms.
- Inputs sales orders for processing and follows up on orders to ensure delivery by specified dates.
- Informs customers of shipping dates, anticipated delays, and any additional information needed.
- Traces shipments when necessary and expedites through proper channels.
- Completes and maintains associated records, files, documents, and logs such as sales order logs, customer numbers, and assigns accordingly.
- Coordinates with customers regarding order status, ship dates, price quotes, availability, back orders, and placing sales orders.
- Contacts other company departments to coordinate and resolve customer order problems.
- Provides liaison service between customers and other company functions such as production, engineering, purchasing, or shipping departments.
- Corresponds with customers by mail or telephone depending on the nature of problems.
- Receives and checks customer complaints and informs proper departments of customer complaints or changes in orders.
- May meet with customers either on-site or off-site on occasion.
- Prepares various sales reports and recaps of shipments, bookings, backlogs, and related sales activities.