Mobile Associate, Store in Store, Bilingual Chinese, Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions and are skilled at identifying customer needs, educating, demonstrating, and recommending solutions. They strive to exceed performance targets by doing the right thing and delivering high-quality sales experiences.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
• Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding tools to help customers self-serve and use the T-Mobile app.
• Completes training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Reviews personal results, current promotions, and updates to be customer ready at all times. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to the manager.
• Maintains customer focus by being friendly, engaging, and able to connect on a personal level. Builds rapport, trust, and loyalty with every interaction. Proactively reaches out to potential customers to drive sales activity, follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred

• Customer Satisfaction:
  Passionate advocate, balancing customer experience and performance goals (Required)
• Team Building:
  Willingness to work with peers and store leaders, share best practices, and resolve issues (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast-paced environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $20.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Every employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full- and part-time…