Customer Service Representative

Overview

Chevron Stations Inc (CSI) sells gasoline and convenience products at retail stations. We are looking for hard working people who value safety, enjoy working as a team, and have a positive work attitude. The ideal candidate is self-motivated, dependable, and able to work effectively and safely in a fast-paced environment while maintaining 100% total customer focus.

People First, Excellence Always

CSI#:
1766

Station Address
: 1704 Saratoga Ave. San Jose, CA 95129

Job Expectations:

• Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.

• Maintain neat appearance and good personal hygiene in compliance with CSI image standards.

• Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.

• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.

• Ensure food safety hygiene in accordance with county regulations, including proper sanitation, food handling, preparation, storage and disposal procedures.

• Follow federal law and company standards on carding customers for all age-restricted products sold at the stations.

• Work professionally with vendors and contractors.

• Regular and punctual attendance is expected.

• Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products.

Essential Functions:

• Provide exceptional guest service. Be courteous, greet and thank all customers while making eye contact.

• Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures, including retail and fuel sales transactions completed through multiple forms of payment.

• Maintain cash drawer at or below maximum level. Secure funds in safe and perform cashier reconciliation at each end of shift to ensure accurate sales management; follow CSI cash handling policies, guidelines, and procedures.

• Perform consistent station cleaning of indoor and outdoor facilities, including restrooms, islands, pumps, and car wash, if applicable.

• Prepare food and hot beverages and effectively manage Extra Mile and/or KKC food service and beverages to maximize sales and minimize loss by monitoring product levels and re-stocking as needed.

• Actively promote store specials and other marketing programs.

• Cross-check price of delivered goods for accuracy.

• Distribute delivered goods in an orderly manner throughout the store and ensure shelves are full, including retail space and cooler locations.

• Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)

• May perform other duties as assigned by management.

Requirements /

Qualifications:

• Must be proficient in English to understand CSI policies, safety training, and job instructions, and to communicate effectively with customers and coworkers.

• Available to work a variety of hours, including early mornings, evenings, weekends, overnight shifts, and holidays.

• Strong attention to detail.

• Ability to handle challenging situations professionally and exercise good judgement.

• Ability to work both independently and in a team setting.

• Must possess up-to-date food handling certificates, as required by law (in specific locations only).

• Cooking/Restaurant experience preferred.

Supervisor Responsibilities:

• This position has no supervisory responsibilities.

Travel:

• Rare, limited to required training and coverage for nearby stations.

Physical Demands:

• Ability to stand and walk for long periods on hard and uneven surfaces.

• Ability to bend, lift, push, and move product using proper lifting techniques; follow team-lift concepts for heavy or awkward objects (over 25 pounds).

• Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with moderate manual dexterity.

• Work safely with equipment that can create and hold very high temperatures, using appropriate PPE.

• Periodic exposure to outdoor conditions during daylight hours.

• Moderate exposure to walk-in coolers and freezers at 34 F or lower.

• Frequent handwashing and attention to personal cleanliness standards.

Must be at least 18 years of age or older to work in California and Oregon locations.

Must be at least 21 years of age or older to work in Washington locations.

Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.

Must be at least 21 years of age or older to work in Management positions.

Notes:
Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.

Compensation & Benefits:

• USA based job position

• Visas will not be granted

• Benefits include:
  Full-time & Part-time shifts…