Mobile Associate, Store in Store, Bilingual Chinese, Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package as part of Total Rewards. Employees enjoy multiple wealth-building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They strive to exceed performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
• Leverages digital self-serve tools during customer interactions and the onboarding process. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Completes training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Reviews personal results, current promotions, and updates to be Customer Ready at all times. Continuously learns and improves skills to provide the best possible experience. Partners with nearby store locations to onboard customers. Carries out skills practice, knowledge sharing, store operations, opening and closing procedures, and may carry keys to kiosk cabinets, lock/secure kiosks and assets, reporting any lost keys or assets to the manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You provide exceptional service and aim to exceed customer expectations. You proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
  
  You may perform price overrides for specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred.

• Customer Satisfaction:
  Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building:
  Desire to be part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learn and share best practices, while serving customers and resolving issues. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):
No

DOT Regulated: DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $20.00, plus $5.00 per hour training pay.

Within the first…