E-Commerce Associate- San Jose

San Jose ARC
Salvation Army Adult Rehab Center
702 W. Taylor Street
San Jose, CA , USA

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no‑fee program to assist men & women in their journey to complete our rehabilitation program. We value the contributions our employees make toward maintaining and enhancing the effectiveness of the programs.

The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high‑value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day‑to‑day operation of the ecommerce business.

• High School Diploma or equivalent REQUIRED.
• Excellent verbal and written communication skills in English.
• Excellent computer and technology skills, with focus on Windows OS 10 or higher and Microsoft Office (Word, Excel, etc.).
• Knowledge of online selling platforms; proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and manage multiple tasks.
• Typing speed of at least 40 words per minute.
• Experience in identifying high‑quality and designer brand merchandise.
• 2‑4 years of customer service and/or retail experience.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vision requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

• Team Player:
  Works well as a member of a group.
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated:
  Devoted to a task or purpose with loyalty or integrity.
• Self‑Starter:
  Inspired to perform without outside help.
• Ability to Make an Impact:
  Inspired to perform well by the ability to contribute to the success of a project or the organization.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.