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Assistant Store Director
Job in
San Jose, Santa Clara County, California, 95111, USA
Listed on 2026-01-06
Listing for:
Heritage Grocers
Full Time
position Listed on 2026-01-06
Job specializations:
-
Retail
Retail & Store Manager -
Management
Retail & Store Manager
Job Description & How to Apply Below
Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities
POSITION SUMMARY:
The Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The Assistant Store Director ensures that the goals of full, fresh, clean, and friendly are achieved and that a positive environment that engages and empowers all team members is maintained at store level. The Assistant Store Director is responsible for development of all direct reports, to include department team leaders and all store team members.
The Assistant Store Director is to continually grow the team's capacity for efficiency, effectiveness and service and meet the company's succession needs. This position is expected to be a role model of the company by driving results while maintaining company core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following:
Operational Excellence:
* Proven track of providing excellent results, shows persistence and
* Dedicated to meeting the expectations of internal and external Demonstrates care and compassion for people; shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable.
* At the direction of the Store Director, provides guidance to Department Team Leaders to connect the metrics to business processes and focus on continuous improvement strategies to achieve business
* Partners with the Department Trainers to achieve results
* Ensures store operations are in full compliance with company, Federal, State, local regulatory safety, labor, workers compensation and health requirements.
* Maintains all metrics on the weekly operations
* Evaluates and adjusts in-store process (time, tools, MAP)
* Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team
* Continuously meets expectations of internal and external customers.
* Perform additional management duties as assigned.
Team Member Development:
* Assists Store Director in developing a succession plans for all leadership positions within the store to meet company growth
* Recruits, selects, orients, trains, coaches, counsels and develops the best Department Team Leaders to achieve store goals and ensure that the store has leadership talent.
* Cultivates a culture of high performance and accountability. Sets clear performance expectations for Department Team Leaders and follows-up with timely performance evaluations and development
* Improves team member turnover in the store and keeps turnover at company
* Embraces positive employee relations through consistent and fair application of company policies and leadership
* Provides advice and assistance to store team to enable completion of
Customer Service:
* Maintains a positive work environment and ensures fair and consistent treatment of all team
* Leads by example on the importance of Customer Service excellence. Engages with customers at all
* Guarantees store has the staffing needed to deliver expected service, particularly important for service areas and front
* Develops tactics, recommendations, and reviews, to have friendly employees and clean
* Improves speed of service and operational efficiencies in all departments
Leadership & Management Skills
* Proven leadership and ability to motivate inspire and create engagement. Exemplifies the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
* Proven ability to manage…
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