Cashier Supervisor

Cashier Supervisor – T & T Supermarket. Reporting to the Cashier Department Manager, you will support daily operations in the Cashier Department, offering guidance to junior team members and ensuring optimal performance.

• Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.
• Assist customers in the Customer Service Counter, such as order and replenish gift cards, handle returned product, return bottles, sales of tobacco, answer phone call, sell lottery tickets, bus tickets, etc.
• Address customer complaints promptly, fostering positive relationships through attentive service and genuine engagement.
• Monitor transactions and prevent possible fraud (including PLU# input, scan merchandise, transaction discrepancies, identify counterfeit/ fake cards).
• Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department.
• Lead by example, demonstrating proficiency in all assigned duties and setting a standard for excellence.
• Familiar oneself with all in store promotion activities to better assist customers and deliver effective & accurate checkout services.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

• Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory holidays.
• Able to stand for an extended periods.
• Basic computer skills in MS Office & knowledge of accounting.
• Good knowledge of payment method including cash, bank cards, and credit cards ; possess knowledge in selling lottery tickets, bus tickets, gift cards etc.
• Able to handle paperwork & reports effectively in an organized manner.
• Familiar with relevant tools and equipment, able to interpret product labels.
• Able to communicate in English, proficiency in Chinese (Cantonese and/or Mandarin) is advantageous.
• Knowledge of workplace health and safety protocols.
• Minimum of 2 years of related experience.
• Demonstrated commitment, accountability, and reliability in previous roles.
• A good team player, capable of collaborating with and assisting colleagues.
• Good organization, problem-solving, interpersonal, and customer service skills.
• Positive, proactive, and self-motivated work ethic.

• Competitive Wages
• Paid Holiday Leave
• Premium Pay For Holiday Work Hours
• Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
• Medical, Dental & Vision Care
• Life & AD&D Insurance
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Training
• 10% Off In-store Staff Purchase Discount
• Subsidized staff meal
• Birthday Cake
• Long Service Award
• Staff Recreation Activity
• Conditions Apply

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

• Mid-Senior level

• Full-time

• Other

• Retail Groceries