Part Time Joy Creator - Guest Service Representative​/Crafter

Part Time Joy Creator - Guest Service Representative / Crafter

San José, CA – Join the Nothing Bundt Cakes team as a Part‑time Joy Creator. This year‑round position requires weekday, weekend, and holiday availability, including Sundays.

• Promptly greets walk‑in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, following NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately using the point‑of‑sale system and invites guests to join the NbC Email Club for special promotions and ongoing connection.
• Upholds a clean and organized bakery presentation, including routine sweeping, mopping, and dusting of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assembles cake and balloon orders according to guest specifications, following NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick‑up or delivery time, and crafts all orders for walk‑in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure supplies are readily available for cake order demands.
• Monitors inventory of cake‑crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and reports any quality control issues to management.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

• Servant’s Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
• Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
  • Projects warmth, enthusiasm, and optimism that attracts others.
  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self‑motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and can operate a point‑of‑sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast‑paced environment.

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.

Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays. Must be available to work Sundays.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state, and federal law.

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