Retail Associate

About Ross

Ross, a leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth, provides customers with a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while delivering a fun and exciting treasure‑hunt experience.

• Success – our winning team pursues excellence while learning and evolving.
• Career Growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – we celebrate backgrounds, identities, and ideas, and strive to be a positive force in our community.

The Retail Associate ensures customers have a positive shopping experience. The Associate greets all customers politely, treats fellow associates with respect, follows company best practices, maintains a clean work area, ensures proper merchandise presentation, and performs a range of functions across the store as business needs require. Additional tasks may be requested to help achieve customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains awareness on the sales floor and keeps egress clear; corrects or reports unsafe conditions.
• Treats all customers and associates with respect; mentors on recognition programs.
• Assists customers—register trained, answers questions courteously and knowledgeably; greets customers with eye contact, smile, and “hello.”
• Responds promptly to customer service calls; handles issues and involves store leadership if needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintains a professional appearance and follows the company's dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean, and merchandised per best practice.
• Expedites newly received merchandise to the sales floor with urgency; merchandises items to monthly presentation guidelines.
• Understands the Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist role (if applicable), and merchandise protection standards.
• Demonstrates integrity and honesty; safeguards confidential information, cash, credit card information, and merchandise.
• Follows Mark‑Out‑of‑Stock policies and procedures for disposals and approvals.
• Follows all cash, check, charge‑card, and refund transaction procedures; maintains accuracy with bankable tenders.
• Demonstrates urgency to execute Store best practices and minimize steps in workflow.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use store equipment: PDTs, registers, PC.
• Ability to spend up to 100% of working time standing, walking, moving around the store.
• Ability to bend at waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require additional qualifications and skills.
• Stockroom shifts: ability to push, pull, and lift more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is…