Department Manager- Eastride Mall

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational and visual experience for the store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Identify commercial opportunities and act on them while managing department strengths.
• Establish and analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service across all store areas and promote product selling.
• Support the promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Manage the department cost‑efficiently.
• Maintain correct routines in fitting room and checkout, including transactions, returns, and exchanges.
• Handle all admin routines for people and operations correctly.

• Stay updated with fashion trends, brands, competitors, and influencers.
• Ensure your team provides product and fashion knowledge during customer interactions.

• Recruit, onboard, manage performance, upskill, and develop your in‑store team.
• Conduct performance evaluations and succession planning.
• Share knowledge and skills with the team.
• Collaborate with the Visual Merchandiser team.
• Provide feedback and support colleague development.
• Plan and schedule the team.
• Communicate with store colleagues to motivate and inspire.
• Ensure all procedures, routines, and legal requirements are followed.
• Participate in onboarding and training processes relevant to your role.

• Maintain a clean and tidy sales floor and back‑of‑house areas.
• Deliver high‑fashion quality, visual, and commercial product presentation.
• Ensure good stock levels and provide input on allocation.
• Maintain the full garment cycle and fitting room routines to standards.
• Follow best practices for in‑store OMNI services and technology.
• Manage price signs consistently across the store.
• Update and maintain back‑of‑house areas.
• Oversee opening and closing of the store daily.

• Strong leader who enjoys taking responsibility for others.
• Ambitious, effective communicator, supportive, analytical, and comfortable with numbers.
• Achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

• We value diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We are guided by H&M’s seven unique values.
• We offer access to Colleague Resource Groups and a global community.
• We encourage an inclusive workplace where you can be yourself.
• Career growth has no limits within our global talent community.
• We provide comprehensive benefits, including health insurance, wellness programs, retirement plans, paid leave, and community days.
• Employee discount at H&M, Other Stories, and COS.

Compensation: expected base salary range is $26.22–$30.94 hourly**

EEOC Code: SLS
Pay Status:
Non‑Exempt, Hourly

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at

2200 Eastridge Loop, San Jose, United States