Fulfillment and QA Specialist

Job Overview

The Global Fulfillment & Quality Assurance Specialist is responsible for ensuring consistent product quality and fulfillment accuracy across all countries and partners where we operate. This role serves as a critical bridge between Fulfillment, Production, and Customer Experience, working closely with the VP of Customer Experience to proactively identify quality risks, customer pain points, and systemic issues before they impact customers.

• Establish and maintain consistent QA standards and inspection criteria across all countries, warehouses, and manufacturing partners.
• Ensure dresses meet defined quality benchmarks for construction, fit, measurements, fabric, color, and overall presentation.
• Partner with international teams to ensure QA processes are understood, implemented, and followed consistently.
• Conduct audits (virtual and/or onsite) of QA processes across regions.
• Oversee fulfillment accuracy standards across global operations, ensuring correct item, size, color, and customization.
• Partner with fulfillment and logistics teams to identify recurring shipment errors or delays.
• Ensure readiness during peak periods by validating capacity, processes, and quality controls.

• Analyze customer feedback, NPS, eSat, reviews, and contact drivers.
• Identify emerging quality or fulfillment trends before escalation.
• Translate customer pain points into actionable QA and operational improvements.
• Regularly present insights, risks, and recommendations to CX and Operations leadership.

• Review returns and remake data across regions to determine root causes.
• Drive corrective and preventive action plans with production and sourcing partners.
• Track and report defect trends by country, vendor, and product category.

• Define and improve SOPs for global QA and fulfillment standards.
• Develop reporting dashboards to track quality, accuracy, and customer impact.
• Ensure accountability and follow-through on corrective actions across teams.
• Support special projects tied to customer experience improvements and expansion into new markets.
• Other duties as assigned

Note:

These duties are intended to describe the general nature and level of work performed and are not exhaustive. The company reserves the right to modify duties and responsibilities as business needs evolve.

• 4+ years of experience in quality assurance, fulfillment, operations, or customer experience within e-commerce or apparel.
• Proven ability to learn internal and external tools quickly, with hands‑on experience in WMS and ERP platforms and a track record of translating system data into clear, actionable operational improvements.
• Experience working with international teams, vendors, or multi-country operations.
• Strong understanding of apparel quality standards, sizing, and construction.
• Highly analytical with the ability to connect customer feedback to operational root causes.
• Strong stakeholder management skills; comfortable influencing without direct authority.
• Excellent communication skills with executive-level partners.
• Experience managing key metrics with demonstrated ability to share insight from data with key stakeholders.
• Other duties as assigned.
• 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
• Paid vacation days and sick leave
• Paid Holidays + Floating Holidays
• Free snacks and drinks in office
• Gym access in building
• Company engagement events

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance and color vision.

Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not an employment contract. It is intended to describe the general content of and requirements for the performance of this job. Duties, responsibilities, and requirements may be changed or added at the discretion of Azazie at any time.