Quality System Manager- ISO

Overview

Quality System Manager- ISO (26953) role at Supermicro
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This role supports the development and implementation of a proactive Quality Management System (QMS), Environmental Management System (EMS), and Information Security Management (ISM) in compliance with ISO 9001 / 13485 / 14001 / 27001 globally. This includes the creation, training, deployment, auditing, and maintenance of the global Supermicro Quality and Environmental Management Systems.

The Quality Systems Manager will provide leadership in the implementation, maintenance, and improvement of company-wide QMS, EMS, and ISM, procedures and support processes. Proactively monitors the various elements of the QMS, EMS and ISM to help ensure compliance with quality and environmental system regulations and applicable national and international standards.

• Provide support to internal functions in the application, maintenance and improvement of quality systems, procedures and department specific processes;
• Coordinate external audits by the Notified Body, other regulatory bodies and third parties, and coordinate responses to applicable audit findings;
• Prepare performance reports and metrics for the QMS, EMS and ISM;
• Ensure efficient and effective processes and tools are established for compliance with ISO standards requirements;
• Serve as the process owner and subject matter expert for key elements of the QMS, EMS and ISM, including CAPA, Complaint Handling and Internal Audit;
• Lead / participate in company-wide internal audit program including planning, implementation, report generation, corrective action issuance to closure;
• Conduct local and global training on key elements of the QMS, EMS and ISM, including CAPA, Complaint and Internal Audit;
• Execute projects and complete other duties as assigned.

Note: This position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

• Bachelor’s degree in General Business, Engineering, Science, or a related field
• Minimum of 8 years of working experience in a relevant quality or compliance-related field, with at least 5 years of direct experience managing Quality / Environmental Management Systems (Q/EMS)
• Proven experience in developing and managing QMS, EMS, and ISMS within manufacturing, electronics, semiconductor, pharmaceutical, or medical device industries.
• Strong knowledge and practical application of ISO and international standards, including but not limited to:
• ISO 9001 (Quality Management)
• ISO 13485 (Medical Devices)
• ISO 14001 (Environmental Management)
• ISO 27001 (Information Security)
• AS9100 (Aerospace Quality Systems)
• Demonstrated influence management skills, with the ability to collaborate effectively across departments, and engage with both customers and suppliers.
• Excellent communication and presentation skills – confident, articulate, and persuasive in both verbal and written formats.
• Proven leadership and team management abilities, including:
• Developing and executing strategic plans
• Defining clear roles, responsibilities, and performance expectations
• Providing hands-on support when needed (e.g., conducting audits, leading process reviews)
• Strong organizational and multi-tasking skills.
• Working knowledge and practical application of risk assessment methodologies (e.g., FMEA) and KPIs for process monitoring and improvement.
• Willingness to travel as needed; 10–20% domestic and/or international travel may be required.

EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled…