Case Manager/Operations Coordinator
Job Description & How to Apply Below
Job Summary
City Team is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of City Team is not just a career but also a calling. Whether we’re working on the front lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.
The Case Manager/Operations Coordinator for the San Jose Men’s Program is a key member of our staff providing structure, accountability, stability, and hope for the men in the program. The Case Manager/Operations Coordinator will coach and train Case Managers, Staff, Interns and Volunteers. You will carry the case load in the absence of the Case Manager. This includes but is not limited to intake screenings, supervision, counseling, discipleship, mentoring, administering appropriate disciplinary actions, and completing reports and paperwork.
The Case Manager/Operations Coordinator will oversee logistics and be responsible for the day-to‑day operations of the Men’s Program. You will be the go‑to person residents, volunteers and interns will turn to for any and all issues regarding the Men’s Program. Our ideal candidate will be passionate about God’s transformational love, function well under pressure, and handle conflict and difficult situations with grace.
In our ministry, no two days are ever the same, so we are looking for someone who can picture quickly and deal with surprises and unexpected twists in a Christ‑like manner.
The Case Manager/Operations Coordinator is a temporary full‑time non‑exempt position wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.
Essential Functions Operations
Maintain the scheduling, assignment, and accountability of all facility jobs and chores.Maintain facility upkeep and repairs as needed.Maintain a relationship with vendors and keep accurate records of all purchases and repairs associated with the facility.Oversee donations, including tracking statistics and submitting reports.Establish clear processes and procedures for all building operations.Prepare training materials, set up quality controls, and train clients, interns, volunteers, and staff on all aspects of the ministry.Maintain a sanitized and organized shelter environment that meets or exceeds all public health and fire code requirements.Ensure that all paperwork and invoices are processed in a timely manner according to the guidelines established by the Finance Department.Maintain accurate records of all building repairs that have been ordered or completed.Solicit both participation in and financial support for facility projects as needed.Participate in all staff activities and meetings, as requested.Maintain a clear line of communication with Supervisor and work diligently with other team members to accomplish tasks.Coordinate repairs and maintain service for all fleet vehicles associated with the program, this includes regular maintenance, registration, smog certification, and all DMV related issues.Order and track all supplies needed for facility day to day operations.Ministry
Oversee spiritual mentor program which includes recruiting and training spiritual mentors.Manage residents group activity events including graduations.Conduct phone screening and intake new applicants as needed. Oversee a team of volunteers to assist in developing action plans and strategies for the Men’s Program.Manage residents’ health and wellness services and drug testing of clients.Manage program data collection, fee collection, and reporting.Manage front desk staffing and protocol.Recruit and coordinate teachers for resident classes.Along with the Program Director, design and implement new activities and classes for residents.Engage with partner organizations to recruit clients and expand services for residents.Manage Santa Clara County HMIS reporting.Provide supervision and accountability for residents in all areas of the program, including general behavior, discipline, passes, job placements,…
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