Program Director - ERF

Overview

Corporate Headquarters - Santa Clara, CA 95054

Salary Range: $82,000.00 - $ Salary/year

Position Type:
Full Time

Job Shift:
Any

Education Level: 4 Year Degree

Travel Percentage :
Up to 50%

Category:
Nonprofit - Social Services

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Life Moves | The Redwood City (RWC) Encampment Resolution Fund (ERF) provides outreach services to households who have resided in encampments in Redwood City. The Life Moves team will be serving individuals throughout their transition from encampment through permanent housing.

The RWC ERF Program Director reports to the Director of Outreach and provides oversight to staff in the field, overseeing a team of three Case Managers. This management position plays a key role in supporting daily operations, safety, and overall program success. They model the agency’s values by treating everyone with respect and care, creating a culture where clients and staff feel welcomed, empowered, and supported.

The Program Director focuses on building strong team relationships, inspiring professional growth, and maintaining a healthy, positive program culture. They provide trauma-informed supervision and coaching to staff, partner with leadership to identify training needs, strengthen communication, and ensure consistent delivery of high-quality, client-centered services and accurate data input. Additionally, this role helps keep the program safe and supportive by working with staff and clients to identify concerns, provide education, and develop solutions.

They maintain positive relationships with community partners and funders, ensure contract compliance, and lead with curiosity, creativity, and collaboration to move the program forward.

ESSENTIAL JOB RESPONSIBILITIES

• Ensure program services are safe, trauma-informed, welcoming, and effective for clients.
• Partner with leadership to manage budgets, data, and operational needs to meet program goals.
• Model strengths-based, client-centered engagement and support high-quality service delivery.
• Ensure accurate documentation and compliance with agency, funder, and regulatory requirements (e.g., HUD, Fair Housing).
• Support data collection, audits, and continuous quality improvement efforts.
• Provide trauma-informed supervision, coaching, and performance management for staff.
• Lead hiring, scheduling, meetings, and evaluations to maintain a positive and professional team culture.
• Build and maintain strong relationships with community partners, businesses, and stakeholders.
• Represent the organization professionally and educate partners on programs and services.
• Participate in agency-wide meetings, trainings, initiatives, and occasional evenings/weekends as needed.
• Bachelor’s degree in a related field or Associate’s degree with 3–5 years of relevant experience required.
• Minimum of three years of leadership experience in human or social services supporting vulnerable populations.
• Demonstrated empathy, emotional regulation, strong organization, documentation, and teamwork skills.
• Ability to advocate for clients, identify resources, manage crises, and model healthy professional boundaries.
• Experience with supervision, budgeting basics, contract deliverables, best practices, and forward-thinking program management.

• Bachelor’s degree in a related field required
  , or Associate’s degree with 3–5 years of progressively responsible experience in peer advocacy, community outreach, housing services, or homelessness services.
• Minimum of three years of leadership experience in human or social services supporting vulnerable populations.
• Minimum of two years of supervisory experience supporting staff or volunteers in a human services or related setting.
• Comforta…