Shop - Business Communications Manager
Listed on 2026-01-24
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Marketing / Advertising / PR
Digital Marketing, Marketing Communications, PR / Communications -
Business
PR / Communications
Responsibilities
About the team
The Global E-Commerce Business Communications Associate will work closely with the ecommerce business teams and media corporate functional teams.
- Act as the bridge between business teams and the PR function by translating business needs into clear, actionable PR requests.
- Ensure communication efforts are closely aligned with business priorities and deliver measurable impact for key initiatives.
- Serve as the gatekeeper for reviewing all external-facing business communication materials.
- Identify and flag materials that require additional review from Communication teams to ensure alignment with communication principles.
- Support the development of business narratives at both category and platform levels to shape Tik Tok Shop’s brand positioning.
- Maintain the data repository and review process for externally shared business data requests, ensuring accuracy and consistency.
- Manage a centralized “Success Stories Hub” to showcase high-quality Tik Tok Shop success cases for media, partners, and other stakeholders.
- Identify communication review process gaps and design effective workflows to address them.
- Develop and deliver training programs to improve team awareness, understanding, and adoption of communication processes and best practices.
Qualifications
Minimum Qualifications
Preferred Qualifications
About Tik Tok
Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.
We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.
Join us.
Diversity & Inclusion
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
Tik Tok Accommodation
Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
Job Information
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